BEISReviews of beistravel.com

bags completely break down and support is unhelpful

You can't return. I live in the UK where there are no beis stores, on the return webpage the only option to return is in stores (they do offer returns that need to be shipped). You will have to fill out a contact form to start a return if the item needs to be shipped back. I have filled 2 out so far with no reply to either. Have just done a 3rd (we will see if this one falls on deaf ears). Will be out just over £200 beacuse of bad customer service and webpage glitches. I can't get into my beis account as each time is loads back to the login in page. Furious, maybe they will reply to a bad review. I doubt it due to the sheer volune of bad reviews on here. Wish I had read them and went with monos or away instead.

Horrible customer service. Purchased the weekender convertible bag in atlas pink on Thanksgiving for $59 (original price is $110. It was shipped out but apparently their shipper lost the package. I contacted customer service and asked if I could get another bag shipped out but they are out of stock. I asked if I could get the regular weekender in the same color (retails for $10 less) and the answer was no. They want me to reorder at the regular price as it’s no longer on sale. My husband sent an email to the CEO and we have not received an answer. I am extremely disappointed.

I ordered over $1,000 in luggage on one day and ad listed free shipping over $150 and because i decided to purchase another piece of luggage under this amount I was charged $14.95 and after over 10 emails back and forth with Customer care Rep, James I was told they couldn't waive it. Very disappointing as they truly are not seeing "Big picture" here and I asked for it to be escalated to Management. Just making other aware.

The quality of this product is poor. The lining from the bag separated after 4 uses. The company did not replace or stand by the product. Do not buy!!!

Product quality is beyond poor. Their website refers to an 'easy return process' but there isn't one! Waiting to hear back from support, for such a premium brand they really are appalling.

Customer service is terrible and overall a total rip off. You can find better service and exact quality elsewhere!

The quality is terrible for the price. Within a year I’ve had straps break off and apparently that’s “normal wear and tear”. Insane. Do NOT waste your money.