BEISReviews of beistravel.com

I ordered a product on sale and went to return it and learned it was not returnable....even though it was still offered at full price on the site. I questioned their customer service stating nowhere did it say it was not returnable and this is what I received...note they let me know it was not returnable AFTER I purchased the item!!! -------- Please note that items purchased during our Archive Sale are final sale and cannot be exchanged or returned. This information is included at the bottom of the confirmation email you received after placing your order. -------- Horrible business practice. Will NEVER buy from them again

I have ordered several bags from Beis and am pleased with the design...BUT their customer service is apparently nonexistent or TERRIBLE...another review says it is "CRAP", and I agree. I ordered 2 weekender bags in the wrong color...I have attempted several requests for a return label and gotten the same run around...I have sent pictures of the unopened bags twice and gotten the repeat email to send pictures. I cannot get the return portal to go beyond "back" which does nothing to continue the return process. I am a senior citizen and not very tech savvy so this experience is making me increasingly angry.

DO NOT ORDER FROM THE BEIS. they sent me damaged item, and the other item they sent also not as described from the website, but they refused a return due to its warehouse sale. A warehouse sale doesn't mean you can send me damaged item and not as described item. DO NOT ORDER FROM THEM!!!

Beis travel. This is supposed to be a high quality luggage line, and is priced that way. I intended to build my luggage set with them. I bought the carry on suitcase last year and was satisfied enough to recently purchase the weekend backpack to match. The colors of the two pieces are completely different. To have such color variations in different pieces within the same set is completely unacceptable. I tried to return or exchange the backpack and was told that because I bought it during a sale that it was not available for return or exchange and just said they were sorry. I now have 2 pieces of luggage that don't match and Paid over $400 for them. They did not offer options to make the customer satisfied and that is also completely unacceptable. Do not buy from this company. There are plenty of high end luggage companies to choose from, and I bet the colors in their luggage "sets" actually match. Don't and I repeat DON'T buy from this company.

I'm totally upset with a company that I recently started doing business with. Beis travel. They sell luggage. I've purchased quite a bit of it over the last few months. I referred friends and family to them. Enough purchases so that I am a VIP and have earned a LOT of points. However, today was the last straw. I like their luggage, but their business tactics are terrible. They have encouraged me to cash in my points on something from their inventory on numerous occasions. However, every time I try to do that, there is some excuse why I can't. If there's a sale going on, I can't use my points. I even waited until this latest sale was over and tried. That's when I found out that I have to purchase $75 of non-sale items along with redeeming my points. WHAT!?! Besides, the points expire after 6 months if you don't purchase something else. I've already lost 800 points because of that. Then today, I found out that the luggage that I bought as a gift and tried to cancel less than 24 hrs after purchase wasn't cancelled because it wasn't within AN HOUR OF THE PURCHASE. I was trying to cancel it because it was a duplicate of what my daughter-in-law had purchased. On top of that, I can't return it because of the "fine print" which says that it is a"Final sale". DON'T DO BUSINESS WITH THIS COMPANY - BEISTRAVEL.COM! I honestly doubt that they honor their warranty either, but I sincerely hope I don't have to find out.

Do not trust this company with your money. I purchased two Christmas gifts and returned one immediately. Beis confirmed receipt of the item at their warehouse on January 6th. It is now February 10th, and despite the return being processed over a month ago, they refuse to issue my refund. Their excuse? A "technical issue" with PayPal. It’s funny how their PayPal integration worked perfectly when they were taking my money, yet it’s suddenly "broken" now that they owe it back. I have reached out multiple times and even offered to accept a check or an alternative payment method just to resolve the issue. They flat-out refused. Their customer service and finance teams are hiding behind canned scripts rather than actually solving the problem. Bottom line: Beis has my returned merchandise AND my money. At this point, it’s not just poor service—it’s theft. Save yourself the headache and shop elsewhere. I will never buy from them again.

THE WORST ... LET ME REPEAT THE WORST. LITERALLY ON MY FIRST TRIP I WAS SO EXCITED ABOUT MY NEW BEIS LUGGAGE AND THE MATERIAL HOLDING THE ZIPPER IN PLACE WAS ALREADY FRAYING BY THE TIME I GOT TO AIRPORT AND WHEELED IT ONTO THE LUGGAGE BELT. HONESTLY I ACTUALLY THOUGHT BEIS WOULD HONOR THEIR WARRANTY GUARANTEE BUT BECAUSE I PURCHASED LUGGAGE FROM BLOOMINGDALES THEY TOLD ME SORRY, BUT NOT REALLY SORRY! I

Bought their The Large Check-In Luggage Cover in Black. Single use on a trip. Hole in it. Their response... "normal wear and tear that is to be expected from use". So they are admitting that their product is badly manufactured, has inadequate materials for what they are claiming or was faulty but as it was used then there is no quality guarantees.