BEISReviews of beistravel.com

When I first bought my Beis Weekender bag, I was genuinely excited. It was thoughtfully designed, easy to pack, and perfect for weekend trips. I used it on roughly ten weekends over the course of a year, but then, without any misuse or apparent reason, the bag started splitting at the seams. When I contacted customer service, I was disappointed to find they were unwilling to stand behind the product or offer a meaningful solution. I would have been happy with a repair. For a bag at this price point, I expected much better quality and customer support. If the company isn't willing to back its products, it's hard to justify paying a premium. You're honestly better off buying a similar bag, even a less expensive knockoff on Amazon, for half the price. At least you won't feel like you've overpaid for something that doesn't last or for cheap craftsmanship.

Ordered two items with the free customization option not realizing it would add an additional TEN days before it ships. I reached out asap to ask if they can cancel the customization and just ship the product as these are bday gifts and it’s going to be too late. They said there is nothing they can do and it may take up to 17 days!!! What the hell?? 17 days? You can order a custom item on Amazon and it arrives in 2 days. This is nuts. Horrible customer service. It’s been 12 days and it still hasn’t shipped, I’m pissed. Never buying from them again.

They recently changed the colour of the Atlas pink, and it doesn’t match the old pink which was bought in the same year and they refused to do anything to help me out even though that the product has not been used at all brand new condition. Typical corporation, taking your money and not providing any help I wouldn’t recommend!

I purchased this bag for a short weekend trip. The Beis site shows a reel noting the front pocket will hold your phone. I can tell you from a few days of use, this bag DOES NOT hold your phone. It falls out when you lean over or bend down. I have tried now for two weeks with their customer service to get a refund, store credit, or try another but each time they come back with a denial. What they do not understand is that the bag is not damaged (that’s what they came back with the first time) but there is an obvious design defect. So unless you want to put your phone in a zippered pocket and undo it each and every time you want to use your phone, the bag is a huge BUST!!! Customer Service was sadly very disappointing especially over a $50 bag! Below is their last response… ”Thank you for your patience while we reviewed your claim. After careful evaluation by our team, we regret to inform you that the replacement request has been denied. The issue identified is not considered a defect under our warranty guidelines. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Do please let us know if you have any other questions or need further assistance. We are always happy to help! Best, Bien BÉIS Customer Care

I am extremely disappointed with both the quality of this bag and BÉIS’ customer service. After only three months of normal use, the trim on my East to West Tote began peeling and deteriorating in multiple locations. As shown in the photos, this is not limited to a single corner or an isolated area, the protective coating is flaking off along several edges and corners, exposing the material underneath. I use this bag primarily for work and take excellent care of it. It is typically placed on top of a box or other elevated surface, never dragged on the ground or thrown around. Some of the affected areas don’t even come into contact with surfaces during normal use, making it difficult to attribute this damage to ordinary wear and tear. Despite providing clear photos documenting the issue, BÉIS dismissed my claim as “normal wear and tear.” I strongly disagree. A premium-priced bag marketed for travel and everyday use should not experience widespread peeling after only three months of careful use. I expected a product built with durable materials and customer service that stands behind its quality. Unfortunately, neither met my expectations. Based on both the product quality and the company’s response, I cannot recommend BÉIS and will not be purchasing from them again.

There is no HUMAN customer service representative to speak to. I sent an email with my questions and I got an AI generated response - that DID NOT answer my questions.

Beis Buyers Beware I ordered $500 luggage and immediately saw that the shipping address was incorrect I contacted them within 10 minutes to correct the address. I only interacted with a chat bot and digital assistant no real person no contact phone number - the digital assistant confirmed the address was corrected I just received notification the luggage is being sent to the wrong address! There is no real customer support people working there and now my luggage is being sent to the wrong person at the wrong address and the only emails I receive are emails from digital assistants and no remedy! The worst experience ever - I'm leaving for An Alaskan cruise next week and now my luggage is being delivered to someone else at the wrong address - horrible customer care and horrible user experience and no phone number to call! No people to interact with - Never order from them if you have any issues you will not interact with real people. I received 7 emails from a digital assistant . I am contacting American Express to see if they can get me my money back. At least American Express has a phone number and real customer service withe real people! Buyer beware!

Return portal doesn't work, customer service can't create labels. Waitlist will tell you an item is available and 1 second later it's not available. 0/10 never will order from here again. Tried to return a bag within the return window a day after recieving and no one could help me. Return portal won't generate labels, and say there's no UPS near me when there is at least 5. On top of that you will pay $20 in shipping fees if you order and return. $10 for shipping when you order and another $10 when you return.