BEISReviews of beistravel.com

Never received the product or the Refund. They also never responded to my concerns

"Larry" from customer service cannot do math. I was interested in purchasing from the EU site which has a banner up top saying orders over 130 EUR qualify for free shipping. My items were 51 + 82 = 133. Therefore I should have qualified for free shipping but for some reason when I went to check out, they were charging 10 EUR shipping fee so I figured this was a bug and reached out to customer support. What ensued was confusion like no other because they responded with info about the US site and pricing even though I clearly stated MULTIPLE times that I was an EU customer shopping from the EU site! A week later Larry reached out asking if I had made my purchase yet and of course, I said no because he didn't help me or fix my problem. Real shame. Will not be buying from Beis ever. Ended up spending my good money elsewhere instead! Much better decision in the end and I am much happier with the experience. :) BYE BEIS & get it together shay Mitchell lol because this is just embarrassing UNSUBSCRIBED

The weekender bags themselves seem like good quality and thoughtfully designed, however they are too heavy and uncomfortable to carry once packed. I requested to return the items 10 days ago and am still waiting for them to supply me with a return label. Wish I'd ordered from somewhere else. UPDATE: They did eventually supply me with shipping labels but neglected to include customs paperwork. One item made it through and eventually was refunded after over 2 weeks. The other one has been stuck at customs in the Netherlands for over a month. I have chased for updates multiple times but customer service just says the warehouse hasn't received the item. I fear my return may be stuck there forever with Beis clearly not in any hurry to get the return. NEVER AGAIN UPDATE: I eventually got my refund, the whole process took over 7 weeks from requesting a refund to getting the money back.

The bag itself is nice (I got the overnight bag directly from the website), some of the pockets are somewhat innovative, I’m happy the laptop pocket fits even the 16” Mac Pro, but it’s waaaaaay too overpriced for the quality I received. The outside is nice to the touch but the inside is a cheap nylon material with threads hanging all around. Can’t tell if it will last long. I would return it if I had the nerves to bother with customer service and return shipping, so I’ll give it a chance. UPDATE: I gave it a chance. Both handles tore clean out the first time I used it as intended for an overnight stay - so lightly packed + laptop, didn't even need to expand it. Took 2 minutes to tear and that was its 7th use. My order number cannot be found on the refund site "Larry" from support won't answer me for half a month now. I filed a chargeback.

I ordered a weekend bag in beige as it was the only colour they had - 15 mins later i’d found the bag in the colour i wanted elsewhere so asked Beis to cancel my order. Allegedly they couldn’t because it has already shipped - a blatant lie given that i now know their speed of service!! I was told I would have to return the bag and pay £10 for the pleasure of doing so! So i email to ask for a return label because there is no other way which seems absurd. That was over a month ago now - non responsive to emails. “Larry” seems to be their only representative and is not helpful in the slightest. This is probably one of the worst retail companies i have ever dealt with. Never buy direct from them!!

Order never arrived. Customer service is not helping. After chasing them, they have finally opened the investigation that is supposed to take 2 weeks. 2 weeks later they are allegedly “currently completing a claims form for this package. We will give you an update once it progresses.” £84 that I paid on 9th of January… don’t think I’m getting back. This company is a scam, please save your money and shop elsewhere

Worst Customer Service i have ever experienced! We needed to exchange an item we emailed them 7-8 items no responses cant call or talk to anyone. They emailed me that they are sending a label 12/14/21 its been a month no label, Also we wanted to exchange for a mini version and they request more $$ to exchange absolutely ridiculous .

Worst customer experience ever. Ordered a cosmetic case on the 30th August, 2021 to Australia. After non delivery of item I have been contacting them to either replace the item or give me a full refund. Keep fobbing me off with “matter is still ongoing” DO NOT EVER BUY FROM BEIS