BEISReviews of beistravel.com

I placed an order during the Black Friday sale on the FIRST day of the sale and very early. It still took almost 2 whole weeks to ship out my order. I expected that because I placed it early, it would be fulfilled early but that was not the case. When I finally got the order an Item was missing. They don't respond to emails or DMs but I was able to reach them via chat. They told me they would "investigate" as the item was lost or stolen and it could take up to 2 weeks to find out what happened. I explained to them that my package came intact and the item was missing from the packing slip. After persisting, they said they would reach out to their warehouse. 2 hours later I get an answer saying the item was out of stock when my order was fulfilled. Not only did they happily charge me and not bother notifying me that the item was out of stock until I asked, but they had the audacity to ask if I wanted to proceed with a refund, well duh they didn't give me any alternative options and said they couldn't send the item. They also were planning to spend 2 weeks "investigating" the matter. A good company would have probably offered to send me the missing item or a refund upfront without the BS about "investigating". It seems like a big waste of time over what was literally a makeup bag. BEIS Travel has by far the worst customer service and order fulfillment/e-commerce practices I've seen. Why would an item not be in stock for fulfillment when it was in stock at the time of my order? The quantities on the website do not reflect actual stock, and they seem to oversell products. It was a 4-day sale, I ordered on the first day 3 hours after the sale started and it still took a long time to ship out my order. They don't have enough respect for their customers to notify them of delays or issues with stock. They charge you and make it difficult to contact them if there are any issues. AVOID this company, there are plenty of companies that have respect for their customers and prioritize the customer experience. Beis' priority seems to be profit and having a cute social media presence. For a celebrity-owned brand as well, I expect so much better as this reflects poorly on Shay herself.

Terrible first experience, absolutely not helpful considering stomper service. I ordered the item on Sunday and early Monday morning I realized I ordered the wrong item (Weekend traveler instead of mini convertible weekend traveler) and Emailed right away (BTW no contact phone available to reach the customer service) I put Cancel word on subject. Received reply in 30 minutes and was told they try to stop my order but no guarantee!!!! How come? They shipped it right away? I realized, all they care sell excessive items rather satisfy customer by selling them what they really want. I ordered this for my daughter’s BD, now I am stuck and have to spend time and money again to get something else for sure not from this terrible vendor!!! So disappointed 😔

I placed an order during the Black Friday 25% off deal. Somehow, it only took off 20%. I contacted customer service and they will not do anything. I did not add a promo. I have no idea how it would do that. It's really sad that customer service is so terrible lately.

This company may have semi decent products, but not worth the aggrivation with ciustomer service. If you have ANY problems or need help, customer service doesnt respond for days and will do nothing. Read all the many negative reviews. Terrible company. Do not buy from them.

The customer service response time is terrible. Then when you finally get a response to get something corrected, it’s not done!! How can this luggage ge so popular with all the negative reviews!! I’m done! So much better products!

I bought my daughter the “On The Go Go Essentials” bag as a gift. It arrived with the slot for the makeup mirror separated. I figured it would be no big deal getting an exchange. When I contacted Customer Service with pictures, they replied that on review of the pictures they had determined the bag had been used. WTH? Yes, they seriously called me a liar! I asked them what exactly showed them it had been used because it had not. Never heard back about that. What a shock. It was brand new and showed no signs of being used. I think they offered me a 15% discount off my next purchase. Open any website and they offer a 15% discount, so no thanks. The nerve was breathtaking. Seriously, this little makeup bag cost close to $97 with shipping ($24) and taxes. This, my third purchase from them, is my last. Never again. I also posted a negative review and it never showed up on their website. What started out as an inconvenience and a disappointment turned into a shockingly negative experience.

I wrote a slightly negative review for one of their products on their website and it never showed up on their webpage. Makes me wonder how many other negative reviews were never shown and not trust their business ethics.

I recently ordered a bag on their website and it turned out to be too uncomfortable due to the size, I began the exchange, and immediately realized a trouble I was about to face. The problem occurred when returning, since not only the original shipment was paid by me, the return costs became the same price since the sender (fedex) refused to return the bag without a box. Their original packaging was all dirty and torn, (an oversized poly bag), they are not even ashamed to withhold money for shipping from the buyer and, are also forcing a costumer to pay for the packaging, and after I had contacted them, they told me that they had nothing to do with this. I would not recommend their products to anyone.