BEISReviews of beistravel.com

AWFUL customer service. DO NOT BUY from this company. Go somewhere else.

I had a bad experience with BEIS unfortunately. Not only did I have one bad experience but I decided to give them another chance since their products are really cute but then ended up being disappointed again. To sum it all up, I never even received any items. First order I placed was a luggage, so I can use to move to another province. I gave it over 2 weeks to be delivered, did not receive it on time. The shipping company had the luggage in their possession for over a week and could not even deliver it with many failed attempts. I was home waiting for it all week. Ended up arriving a few days after I moved. Had to have my friend return it for me and then they deducted $10 for a shipping return fee. It was actually a really hard process to return an item and the shipping. The customer service was awful and did not even address my issues but used a generic reply. My second experience was for Black Friday, I ordered items that were all in stock. Weeks after… I received an email saying the pre ordered items won’t be shipped out until after dec 31… which is over a month of waiting and no product. Also never knew that these items were preorder since they were available on the website when I placed the order. I ended up just cancelling the order and if I decide to purchase items from this brand I will just shop in person at Nordstrom.

DO NOT PURCHASE FROM THIS BRAND. I purchased their mini work tote as an all-around bag since I travel monthly for work. It should be the perfect bag, but after using it a little less than three months, the seams have started to come apart and the edges of the bag have started shedding off. Ridiculous amount for the bag, and seeing that it will barely last me a year is such a HUGE disappointment. I sent them a message about this bag and their response was it was normal "wear and tear." Seriously? Why market your bag as a "travel" tote when it cannot withstand the travel? Honestly, take your money elsewhere.

This was my first time ordering from BEIS as my daughter wanted their weekender bag for Christmas. Beis charged my credit card and charged delivery as well through Canpar. Weeks after I was charged I still hadn't received the bag. I reached out to both Canpar and Beis- both had no help to offer, in fact, they didn't seem to care- why would they? They had already been paid. Finally I got the bag yesterday- the packaging was completely ripped and looked like it had been through the ringer. I won't return it since their Customer service at Beis is completely useless.

Bad customer service who don't read the email/inquiries - just copy and paste. Do not recommend it. They're robots. Read below.

I AGREE with all negative reviews I have read! Beis customer service is non-existent, BUT the worst is the quality of the bag and it SMELLS LIKE FISH! Basically, it cost me over $30 to check out the weekender bag, which is subpar at best. Vegan leather you say? I say cheap material that smells horrible! Chic you say? I say I can find a bag at a thrift store with better quality and style! The Black Friday sale was a joke and definitely a marketing ploy to suck you in and then spit you out. I had the weekender in my cart at 8:35 and at seconds after 9AM, the bag was "sold out" and they would not honor the price. So, I bought the grey bag and it went on sale the NEXT DAY! I asked for a price adjustment and they basically told me tough sh@@#t! - via text and email. The lack of customer service is INTENTIONAL because they will wait you out and hope you do not want to have to pay for a bag you DO NOT WANT! I personally CAN'T WAIT TO GET THIS STINKY BAG out of my house! I have corresponded via text and email and contacted their "PR" department. We'll see...

Don't buy! It's not worth the hassle. Buy one on Amazon. The convertible sucks. It does not stay together and tvustomer service sends you in circles, to a website that takes you to the same page every time and then makes you jump through all these hoops for weeks just to tell you that if you don't have tags, they won't accept it back. Even though it hasn't been used because it doesn't work. Now I stick with a bag I hate and they dont care cause they already got my money. So not worth the hassle or trouble.

They shipped my GIFT order to my billing address and not to the shipping address on the order. I now must drive 6 hours round trip to get the bags delivered in time for Xmas. They also waited so long to ship that my options are limited.