BEISReviews of beistravel.com

Not good at disclosing time for delivery. Customer service that promises in writing to update status and then disappears. On this particular order, product was for kid leaving for college. Order was placed 16 days before departure. Then, delayed—which could be my fault because they did not make it clear that “free personalization” would delay things substantially. If there was a disclosure, it was not made clearly apparent. THEN, after changing the shipping address with the rep BEFORE it shipped, they still sent it to my house, not my daughter’s new address. More delay and more cost for me. UPDATE Beis did offer to refund my shipping costs to help reduce the cost of my shipping to my daughter. I appreciate that. And I wanted to note it here to be fair. It does not change my overall opinion.

The wheel snapped off brand new suitcase (used twice)and they have zero repair. Just be aware you can't even pay for it if anything goes wrong, the luggage is garbage. (and I have 3 of them)

Worst experience ever. They are extremely late on deliveries with no customer support. They charge you before they even ship. When you call them, they repeat the same thing and they are not true to their words. Do not purchase from this company.

Buyer beware they state they have lifetime guarantee on luggage but they don't include weekender bag which is luggage. My strap ripped after only using a few times. it was too big to fit under seat so rarely used. they don't stand behind products so choose another company.

Horrible customer service. Will never order or recommend to anyone

I bought the weekender bag and was super excited about it. It turns out the quality is Temu level which was a bit of a shock to be honest. Frankly really disappointed. I felt they scammed me.

The worst website, I don't recommend it. Their customer service is unreachable. I bought two tires for my car, and after ten days they're asking me to pay the invoice again even though I already paid. My order hasn't been delivered yet, and I've sent them more than seven emails with no response.

Awful customer experience. All I want to do is return the item I bought. No clear link to do so on the website. If you fill out the customer enquiry form an AI bot will tell you the email and order number don’t match. I now have to wait until a human person is able to solve this. Every decent company has a clear and straightforward return process, but Beis has either not cared to do this or they are intentionally making the return process harder.