BEISReviews of beistravel.com

In blatant violation of GDPR. The ordering proces in itself was not an issue, but I have been trying to get rid of this companys communications for months now. The unsubscribe link they have in their newsletter does not work. I then contacted them directly and asked them to remove me from all lists manually. They claimed they did this, but obviously that was not correct, since I'm still receiving their emails. Apparently the only way to get rid of these people is to block and report all their emails. Additionally, and this might be coincidental, but I have received a lot more spam since I ordered from them. Would not be surprised if they sold customer data, since they're not adhering to GDPR anyway. I would not shop here again, as they obviously have no idea what they're doing, so I wouldn't trust them with any of my data, knowing now how they operate.

Terrible customer service. Nothing special about their product. I do not recommend ordering anything with Beis. We attempted to exchange our luggage for two larger ones. We paid for two new bags as they informed us they would refund. they did. Then, they took the money back and held it for over 30 days. It has still not been returned. They have no customer service. It has been hugely frustrating. I DO NOT recommend ever purchasing anything through this company.

I ordered the Beis carry on bag, and chose the DPD 3-5 day ground shipping option. I reached out to them when the tracking information showed that it was going to be posted with Evri (formerly Hermes). I contacted them before it was passed to Evri to say it shouldn’t be sent with Evri but with DPD, they said their delivery provider must have sub contracted out and it was not their responsibility. Anyone in the UK who has ever had anything shipped by Evri / Hemres would understand the dread that fills people with, especially as I had paid for DPD delivery as they are known nation wide as the worst delivery provider, with high numbers of parcels being damaged or stolen. Recently with Evri I’ve had parcels held with them for 10 working days when it was next day delivery, I’ve had parcels arrived damaged so felt naturally concerned that something that was over £150 was being delivered by them after I’d selected DPD delivery. It also states on their website that all shipping is carried out by DPD. I followed up with them numerous times as they had broken UK Consumer Law by not fulfilling the service I paid them for. I repeatedly highlighted that this wasn’t ok and that DPD wouldn’t sub contract out to Hermes and that they have a legal responsibility to fulfil the delivery service as I paid for it. I asked for a refund for the value of delivery and they flat out refused and completely ignored their legal contractual obligations. Do not pay for the DPD delivery upgrade as they will just deliver it with Hermes/Evri anyway. Very poor customer service and illegal behaviour.

Rubbish quality. Ordered the bag for daily use to use for university and whatnot and quality does NOT reflect price at all. Stains so easily which I understand because it is a beig colour but when I put in the washing machine, THE STAIN DID NOT COME OFF. THE STAINS ARE STILL THERE. Claim to be helpful but did not offer me any condolences for the product, didn't offer me anything basically. Bad quality, expensive, don't waste your money!!

Received the wrong bag for Christmas so I filled out the gift exchange form on January 2nd and received a confirmation that they received the request. Hadn’t heard back from them, so I messaged them on January 15th to follow up, they told me to put in a new request with new info, when I did so it said my exchange/return window has closed on January 13. After reaching out to them expecting them to respect the January 2nd date, they proceeded to say that they can’t do anything about the situation even though this whole situation is their fault for not responding. They refuse to help and find a solution. Terrible terrible terrible customer service !!!!! So disappointed and disgusted with this whole experience.

I ordered the Weekender which arrived in just 1 day. It was cute but definitely expensive for the product. I was charged $121.16, which included a shipping fee and Clark County taxes which ran up the bill considerably. I would have accepted that; however, the bag smelled so badly of rotten fish. I could not keep it in the house and had to hang it in the garage. The customer service rep very promptly sent me a return label to send it back for a refund, which I appreciated. However, I lost $24.95 in the deal as they do not refund the shipping or tax (which they won't be paying as it is in Nevada) and then charged additionally. My refund was $96.21. I feel so scammed to be honest.

I ordered the two piece luggage bundle for my daughter for Christmas. With this purchase was promised a free gift (black backpack) which I never received. I did receive the luggage (mediocre quality at best. Seriously you can get better quality at a Marshall’s or TJ Maxx) and informed Beis via email that I didn’t receive free gift. They basically robotically said “sorry but we can’t send the free gift separately”. After several subsequent back and forth emails they are still refusing. These two pieces I purchased cost just under $500.00! Save your money. Again mediocre quality for the money and absolutely horrible customer service. I filed a complaint with the Better Business Bureau and urge all on here to do the same.

Complete scam. They are poorly managed and are not equipped to meet the demands of their aggressive social media campaign. I ordered the weekender the third week of November. It was supposed to be shipped by Dec 9. Then I received an email saying it wouldn’t be shipped until Dec 30. Now they don’t know when it will be shipped and blame it on COVID restrictions. They can’t fulfil orders yet they continue to aggressively pursue new orders Complete scam. Save your money.