BEISReviews of beistravel.com

Do not buy if you’re not sure you won’t have to return it! The process takes forever and on top of that, they have the nerve to charge 10 euros for what they consider a smooth return process. Making a return requires time, persistence, and stubbornness. I started the return process as instructed by contacting customer service. I got a shipping label from them, but when I tried to drop off the package, the courier’s system did not recognize it. I immediately contacted customer service, who couldn’t do anything about it. I tried to send the package several times and was in regular contact with customer service (I heard nothing from them unless I asked myself), asking if they could help me, but I never got any concrete instructions. I also asked for a new shipping label that would work but they refused to provide one. Eventually, a friendly courier customer service representative managed to register the shipment and I got the package sent off. I received no support from Beis at any stage during the weeks I tried to send the return. Fortunately, my package found its way, but I heard nothing about a refund. After waiting for the refund for a couple of weeks, I contacted customer service again, who could not tell me anything about the status of my refund. At this point, I had given up hope of getting my money back, but eventually, it came. All in all, the return and refund took well over a month.

Save your time, money and frustration and buy your luggage elsewhere. The company’s returns process is needlessly complicated and time-consuming for even a straightforward return. Truly the worst returns process of any online retailer I have used.

Terrible company. The lining came totally apart in the inside of the weekender bag. I notified them and sent photos. They told me that I was my fault due to wear and tear. I only used the bag once. I don’t consider a defective item my fault Even if I used it everyday it’s not my problem that the lining came apart. DON’T buy their product

Terrible customer service. No phone number to contact them. Still waiting for my delivery and no tracking in sight. I paid extra for delivery website says 2-4 days that’s a lie. Wish I had read the reviews before purchase. Wasted money!

It is impossible to contact the customer support in europe. I want to return a item purchased from their store. Fist I got a shipping label, which didn’t not work. I have tried to reach them now for two weeks without any luck. No answer no nothing. I just want to return the item I purchased since it did not fit my needs.

I recently ordered 5 pieces from this company, I'm currently several hours into attempting an exchange ... Their customer service is so poor It makes me want to return everything and take my business elsewhere. All I can say is beware of a company that doesn't have an 800 number to help.

Please use this review as a warning before buying from this company. The quality of the product that I received was absolutely shocking. I bought the weekender bag and the VERY FIRST TIME that I used it, both the long strap and the short handle SNAPPED at the airport in two different places!! No, I did not make my bag “too heavy” or even pack it with too much. The bag was already heavy to begin with, so I only packed a small laptop and a few personal carry on items because I didn’t want to make it heavier on my shoulder. Please trust me, I thought this bag was super cute and very handy, but I’m incredibly disappointed in the quality that I received. The stitching on this bag is VERY POOR. For something that is considered as a “luxury” item or because it costs so much, you would expect better quality, but it’s not. DO NOT BUY THIS BAG!!! Buyers beware, and reconsider before buying!

I ordered 2 suitcases a week ago, and I still haven't received any tracking information. I placed the order two weeks before my departure, and it hasn't been processed. At this point, I've lost hope that it will arrive on time, and I wanted to cancel the order accordingly. However, the customer service informed me that it's no longer possible. How can it not be possible when the order hasn't even been processed? I also can't fathom why it's taking so long to process this order, as there are no ongoing promotions or special events. I am extremely disappointed with the logistics in this case.