BEISReviews of beistravel.com

Customer service is abysmal. I placed an order two weeks ago with an estimated delivery time of 3-4 days, but it never dispatched and I have had zero communications to let me know what’s happening with the order, despite me contacting customer service three times. I’ve since been advised by my bank to raise a dispute. AVOID.

I’ve been following Shay and her new baggage line since it launched and was excited to finally purchase the All-in-One Sling and the North to South Tote. Unfortunately, they are extremely disappointing. The zippers are crooked, the bags lack sturdiness, and the lining feels cheap and likely won’t last more than a month. After just two hours, threads on the sling started coming loose, and the zipper is already mangled. The tote scratched after placing it on the ground once. I can’t recommend these products and am very frustrated with the poor quality control. I expected much better.

I love this bag well I did loved it! Its shape however is sustained by paper products that are absorbent so the cup holder is like a setup for disaster and the company will not replace so if the inside gets wet it will mold or loose its shape and cleaning options are limited because it is cardboard like material on the inside. I walked around smelling like rotten milk for over a week and upon investigation found out that a coffee that I spilled and cleaned had actually absorbed into the paper and was rotting the inner lining of the bag. I bought the bag from revolve and BEIS decided that revolve should address a quality issue I’m disappointed.

I purchased two pieces of luggage off of a registry. Unfortunately, someone already purchased them and didn't mark they were already purchased. Beis Travel says it will ship within 3 to 5 business days. I called back the same day as I purchased them and was told that it was too late to cancel the shipment. I am sure they will charge me a restocking fee. This company is a racket. Please, choose another brand. Nobody should be treated with such disrespect.

Paid $69 to ship a $99 backpack in 2-3 business days. Not only did the backpack not ship by the 3rd day, but zero updates from the company.........then when I contact them and request to cancel the order, they say 'it's too late'. Hmmmm, if it hasn't shipped yet, why is it too late????????? VERY POOR CUSTOMER SERVICE. DO NOT BUY FROM THIS SHOTTY COMPANY!!!!!!!!!!!!

They are misleading in their product descriptions so carefully when buying! Got their compressing travel packs 4 pc only to find out that only 2 actually compress... Customer service basically told me to F off and sent me a screenshot of their website description in small print - same screen shot had the titles of item “The Compression Packing Cubes 4 Pc in Black” right in capital bold letters! This wasn't my only order but will be the last for sure!

I am extremely disappointed with the quality and service of Beis. I purchased a bag that fell apart after just over a year, despite having only used it three times during travel. When I contacted customer service, they suggested that it was normal wear and tear and offered a mere 15% refund as a goodwill gesture. This so-called gesture is worthless, as I have received similar discounts through their email promotions before. It's absurd to suggest that a bag should deteriorate so quickly. I expected better quality and customer care from a brand like Beis. Save your money and look elsewhere for better quality and service.

Purchased their "carry-on" bag, which it turns out doesn't actually fit in the overhead bins of any airlines. Fair enough, I should have read the description better, but the name is misleading. Contacted BEIS for a return and the representative I spoke to told me they don't do refunds and tried to refuse a return. Their website clearly says they accept returns up to 45 days after purchase, and the Consumer Contracts Regulations of 2013 in the UK state that returns must be accepted for online purchases for up to 14 days. They were obviously hoping we'd just give up and it took further complaints to finally get the refund. Scummy company with an attempted illegal returns policy. Definitely avoid!