BEISReviews of beistravel.com

Con artists. I ordered several pieces 11/29, totalling around $300+, which never shipped. I then attempted to cancel my order, and was told that wasn’t allowed. Still no lugguage. Filed a case with PayPal, which Beis ignored, so it escalated from a dispute to a claim. Now (1/15) they are bullying me repeatedly, saying I must close my PayPal case before it can be resolved, which is a lot of baloney (I told them so, along with a screenshot from Paypal saying never to close a case before you see your item or money in your account.) Very angry.

I placed an order for 3 sets of Beis luggage, roller and mini weekender sets in navy, beige and pink. 30% off and free shipping on an $800 order. They were out of the mini weekender in navy and put me on list to let me know when back in stock. They restocked the item but refuse to sell at the 30% discount or ship the item for free. Not the level of customer service one expects from a quality seller, especially with a significant order. Never told me they wouldn't honor discount and would charge for shipping at time of original order. If they had disclosed this nonsense, I would have bought the 3rd set in a color in stock. Recommend staying away from a company that treats it's customers in this fashion.

Beis Customer Service is horrible, I never write reviews, but their response time is unacceptable. I am in need of exchanging an item, but their system is having system issues and won't let me generate a return label. I contacted customer service over 12 days ago and still have no resolution after multiple attempts at contacting them. Very bad customer service. I would buy elsewhere. Much better-quality luggage's in this price point! Good luck if you're ever trying to return or have issues with your luggage.

Purchased 2 carry-ons and 2 backpacks for Christmas presents. 1 carry-on never arrived. The only way to contact them is email and Instagram. We’ve emailed and messaged them 3 times now, along with our details, and there’s no response.

Purchased an item for a Xmas present and never received it. Ontrac stated it was delivered at 11:17pm but security cameras proved otherwise. Beis has no telephone contact number or live chat to help. No email or Facebook messages response either.

These people are thieves. I got the mini weekender and paid 88 for the product and shipping. I received the item and didn't care for the bag so I wanted to return it. They stated there will be 10 dollar fee to ship back which is fine. Instead of them giving me 78 collars back they're only giving me $62 how is that fair????? Give people their money back and stop trying to steal from people.

I usually do not write reviews but I am too upset not to!!! If I could give BEIS luggage a zero star I would!!! I purchased a weekender, carry on, and the medium luggage pieces two years ago and the wheel covers and the retractable handle are broken on the medium piece and the company states that these things are not included in the warranty. Their offer resolution was to give 15% off the bag to repurchase!!! (What a joke)!!! Why would I repurchase a bag that could have these issues again? Yet, they would like to pride themselves on quality and a limited lifetime warranty that they will try to state is "normal and wear and tear". Normal wear and tear after 2 years and I am not a frequent traveler. I sent in pictures, per their request, and then they asked for a video.

Customer service does not care about you. They lost my luggage with their delivery service and then told me it was out of stock and I could not get a matching large luggage and would have to get a completely different colour even though it was THEIR fault. I ordered 1000$ worth of things and they are claiming I now need to replace it with another colour and I cannot just change to the Medium Roller which is in stock in my colour. I also had to reach out to them to see where everything was. 'Looking at the tracking information for your order, it does appear that your order may have been lost in transit with the shipping carrier. Our apologies for any inconvenience that this may have caused. We will open a claim with the carrier for your lost package and we will certainly have a replacement sent out right away for you." "I checked with the order and the expedited shipping has been approved. I also checked the items in the order and The Large Check-In Roller in Atlas Pink is out of stock. Great thing is, we can process a replacement of The Large Check-In Roller in a color you preferred." "Please understand that we can only replace an item with another of a different color, not with a different item altogether. We regret any disappointment this may cause. Your patience and understanding in this matter is greatly appreciated."