BefittingReviews of befitting.com

I have ordered glasses and paid for expedited shipping however still have not received the glasses and it’s been more than 2 weeks. I understand that it only applies after processing but 2-3 weeks processing is ridiculous. Would have been better to just go through my eye doctor for frames and lenses since I would have my glasses by now. Very disappointed in this company and the customer service to be honest. Update: after receiving a reply for the company and chatting with support I was told my order was to be shipping out in a few days. 5 days later and still nothing. Who knows if I’ll get my glasses.

Customer experience is frustrating to correspond with. Order was placed two weeks ago, with prescription provided and still no indication the order has been shipped.

They said they refunded me yet it has been more 12 business days, and still nothing on my bank account. I have contacted them several times and they kept saying they will look into it. Even the way they made my glasses seemed shady and sketchy. Inside of the box shipments, there were several things missing on the paperwork, e.g. I ordered Premium anti-reflective yet the paperwork only mentioned anti-reflective. The other was my prescription sunglasses where the lens material is entirely off the paperwork and blank. They insisted that they did do it but only their words and no actual documents or anything to prove it. The only reason I went with them was because my insurance had them on their website. This will be the last time I ever go with this company. Enjoy your 1-time customer rather than a repeating one.

No response I ordered and received glasses from them. They were not made correctly. I sent them the new information they wanted and never heard from them again. Until, I started receiving advertising from them wanting me to use there services again.

This was my first time ordering glasses online. I was very nervous and thought it extremely odd you had to pay BEFORE entering your prescription. It just seems the worst kind of business model. We would NEVER imagine buying clothes or shoes online without entering our size first, and glasses are so much more important. But that was the expectation here, so I did it. Taking the time to pick out and order both regular prescription glasses and prescription sunglasses (well over an hour of searching the inventory). There were no prescription guidelines listed anywhere under the shopping section or when adding to the shopping cart or check out. Once payment is entered and approved, they send you an email to upload your prescription. (So at this point, they already have my money, and I have only their promise to deliver.) I uploaded my prescription within 36 hours. Right sending this email, my glasses were damaged (my bunny grabbed them off my face and scratched one lens rather badly during playtime, something he's never done before, but whatever.) I was super worried because the scratch is right in my field of vision, and is def going to cause issues with work and basically doing anything involving vision. But, hey, at least I have an order in place, right? Whew. Yeah, not so much. A day after I sent them my prescription info, befitting.com emails me, telling me they cancelled my entire order because they don't create prescription sunglasses in my prescription. ??? Well, wouldn't this have been nice to know before hand? When I called this out, they said there is a question in their (super-long) FAQs that goes over sunglasses and prescription guidelines. That's nice, but ummmm, how do I know to ask about guidelines for their prescription sunglasses if I don't know there are guidelines? Also, couldn't they refund the sunglasses part and just fulfill the regular prescription? Apparently not. No explanation on that. It will also take up to 5 business days for the refund to be complete. :/ Since I used my HSA for the funds, and I don't have several hundred dollars lying about just now, I am effectively unable to start any order with anyone else until the refund is in place. Funnily enough, they agreed they should have guidelines in place where people will actually see them and know before they order, and also that you should be able to enter your prescription before paying, but that is on their list of 'future improvements.' How nice. :/ So disappointed, and so never using this business again.

These people make you buy by showing they have a large inventory and selection. But in reality they don't have and have them back ordered. You have to wait for more than two weeks to get your original order. Updating reply: you corporates can't get away with the same excuse every single time. So easy for you to say to cancel my order. But who will pay the interest for the period you are holding my money and processing my refund? People.. imagine how much money these guys make in this interim period of holding money from so many customers. My question is if you don't have something why on first place it is up for sale? It's as simple as that. So stop giving your lame old corporate excuse. Also you first thought I ordered Carrera instead of Ralph Lauran and say it was a simple mistake/confusion. Such is your standard. Lame and Unprofessional.