BefittingReviews of befitting.com

Response from BefittingDec 19, 2023

Thank you for sharing your feedback, Cristina. We understand your frustration, and we are sorry that you have encountered issues with your lenses. While we offer a one-year warranty that protects against manufacturing defects, it's important to note that wear and tear can occur over time, and it can be influenced by various factors, including environmental conditions and cleaning methods. We are committed to providing high-quality eyewear, and we are saddened that you feel let down by the quality of our eyewear and customer service you received. We take customer satisfaction seriously, and your feedback will be shared with our team to help us enhance our products and support. If you have any further questions or would like to discuss your situation in more detail, please feel free to reach out to our customer care team, and we will do our best to assist you. Very best, Befitting Eyewear

Response from BefittingDec 4, 2023

Hi Rick, We value your feedback on your recent Befitting order. We apologize for any inconvenience you’ve experienced. Upon receiving your return, we found the box empty and unsealed, as noted by USPS. We contacted you via email immediately upon receipt to clarify the situation but had not heard back from you. With your review, we can confirm that we can move forward with your exchange for a new frame. You will receive the order confirmation email very soon. If you have any further questions or concerns, please do not hesitate to contact us. Best regards, Your Friends at Befitting

Response from BefittingDec 4, 2023

Thank you for providing feedback regarding your recent Befitting experience, Brian. We apologize for the delayed response during the Black Friday rush and recognize the need to enhance our email communication. Our top priority is to provide customers with the best possible vision, which may sometimes require specific recommendations or order adjustments to ensure eyewear quality. While this can occasionally limit order fulfillment, your feedback guides us in continuous improvement. Please feel free to contact us with any additional comments, questions, or concerns. Respectfully, Befitting Eyewear

Response from BefittingOct 2, 2023

Hi John, Thank you for taking the time to provide your valuable feedback, and we genuinely apologize for the issue you are experiencing with your eyewear. Our commitment to product quality is of utmost importance to us. Although scratches and damaged lenses may not fall under warranty coverage, we are eager to explore any potential solutions that can address your concerns. To initiate this process, please don't hesitate to reach out to our dedicated customer care team at [email protected]. They are ready to assist you promptly. We appreciate your patience and look forward to hearing from you soon. Very Best, Your Friends at Befitting

Response from BefittingJul 6, 2023

Hi Alex, Thank you for providing feedback regarding your recent Befitting experience. It is very important for our customers to have the best vision possible. Unfortunately, that occasionally restricts us from fulfilling orders that fall outside our prescription parameters. While total power is provided as a guideline, each prescription is reviewed in detail, and your astigmatism correction is outside of our cylinder parameters. It is honest feedback from our valued customers that allows us to make consistent improvements. Please let us know if you have any questions, and we are very sorry that we were unable to accommodate your needs. Thank you, Befitting Eyewear

Response from BefittingJul 6, 2023

Hi Robert, Thank you for your review and for providing your experience with the Carrera 8852 frame. We’re very sorry to hear about the trouble you are having with your eyewear. After reviewing your email, we have responded with next steps. This may fall under manufacturer’s warranty, so please review, and get back to us at your earliest convenience. We look forward to resolving this issue for you. Thank you, Your Friends at Befitting

Response from BefittingMar 23, 2023

Hi Elizabeth, Thank you for bringing your recent Befitting experience to our attention. We are very sorry to hear that it was less than ideal. We strive to provide excellent customer service. It is unfortunate we missed your chat. If you are interested, we would love the opportunity to make up for the uncharacteristic experience. For your convenience, our team is available via chat, phone 833-233-4884 or by email [email protected]. It is important to incorporate feedback from our customers. All the Best, Befitting Eyewear

Response from BefittingFeb 9, 2023

Hi We Neo, We appreciate your feedback and always take the opportunity to identify potential gaps in service to improve our customer’s experience. Our priority to deliver accurate eyewear can increase the manufacturing and processing time as we verify prescriptions and measurements. Your individual experience may give us more insights and we would value the opportunity to into this. Please contact us at [email protected]. With thanks, The Befitting team