BefittingReviews of befitting.com

Response from BefittingMar 14, 2024

Hello, We sincerely apologize for the inconvenience you experienced with your contact lens order. We understand how frustrating it can be to wait for an item only to find out it's on backorder. While we strive to provide accurate availability information before orders are placed, unfortunately, backorders can occur unexpectedly after an order has been submitted. We're committed to improving our communication to better inform our customers about any potential delays in the future. Please know that backorders are typically resolved swiftly, and we work diligently with our distribution partners to minimize delays. Nonetheless, we understand your decision to seek alternatives, and we respect your time and choice. If there's anything further we can assist you with or if you have any questions, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to serve you better in the future. All the Best, Befitting Customer Care

Response from BefittingMar 8, 2024

Hi Lee, We sincerely apologize for the delay and frustration you've experienced with us. Your satisfaction is always top priority, and we deeply regret any inconvenience caused by the lack of communication and the delay in processing your order. Please know that this is not the standard of service we strive to uphold. Our Customer Care Manager will personally reach out to you with an update and further information regarding your order. If there's anything else we can do to assist you or if you have any questions, please don't hesitate to reach out. We are here to help and are dedicated to regaining your trust. With thanks, Befitting Eyewear

Response from BefittingMar 1, 2024

Hi AD, We’re sorry to hear about the challenges you've encountered with your order. Ensuring accuracy in manufacturing is crucial for us, which sometimes necessitates additional communication to gather all the necessary information. We apologize for any inconvenience this may have caused. We do offer multiple avenues for customer support, including live chat on our website and a phone number listed in the footer (833-233-4884). If you provide us with your order number, we'll do our best to expedite the process and provide you with an update on your order. Feel free to also reach out to us via call or chat at your convenience. Thank you for your patience, and we look forward to resolving this issue for you. Best regards, Befitting Eyewear

Response from BefittingFeb 19, 2024

Hi Lance, Thank you for taking the time to share your experience with us. We deeply apologize for the extended wait time you've experienced with your glasses order. We understand how frustrating it can be to wait longer than expected, especially when it comes to essential items like eyewear. Please know that we are facing an unprecedented surge in order volumes which have significantly impacted our turnaround times. I want to assure you that we are actively taking steps to address these concerns and sincerely appreciate your feedback. Your input is incredibly valuable to us as it enables us to pinpoint areas for enhancement and develop sustainable solutions for the long term. Great news! Your order is in the final stages of manufacturing, and we expect that you will receive an email with tracking information within the next day or two. In the meantime, if there is anything further we can do to assist you with your order, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to resolving any issues you may have experienced. Thank you again for bringing this matter to our attention, and we hope for the opportunity to serve you better in the future. Best regards, Your Friends at Befitting

Response from BefittingFeb 7, 2024

Hi Elizabeth, Thank you for bringing your experience to our attention, and we sincerely apologize for the delays and lack of communication with your order. We understand how frustrating this must be for you. We're currently facing a significant surge in orders, which has regretfully impacted our usual service levels. Rest assured, we're working diligently to catch up and to improve our quality of service and communication. Our Customer Care Manager will be in contact directly to discuss this further and find a resolution for your current order, as well as to see if there is anything we can do for your previous orders. All the Best, Your Friends at Befitting

Response from BefittingFeb 7, 2024

Thank you for sharing your recent Befitting experience, Michael. We deeply regret any inconvenience or frustration you have encountered. It's important to clarify that we quote all orders to take two weeks to complete before they are ready to ship. However, we understand that timely communication is crucial, and it appears we fell short in providing accurate updates regarding your order's status. This is something we take seriously and will address internally to ensure it doesn't happen again in the future. We're pleased to inform you that your order shipped today and is expected to be delivered tomorrow, which falls within the two-week timeframe we initially quoted. We understand the urgency of your need for glasses, and we regret not meeting your expectations. Your feedback is invaluable to us, and we appreciate you sharing your experience. Please know that we are committed to improving our service and ensuring a smoother experience for all our customers. If you have any further concerns or if there's anything we can do to make this right, please don't hesitate to reach out to our dedicated Customer Care team. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future. Befitting Eyewear

Response from BefittingJan 22, 2024

Thank you for your feedback, Carra. We apologize for any frustration you experienced with your order. Your glasses were completed and shipped within 8 days of order placement, which is within our usual two-week manufacturing timeframe. In addition, your eyewear is currently out for delivery! Please contact our customer care team if you have any further questions or concerns. We hope you love your new glasses! Befitting Eyewear

Response from BefittingJan 4, 2024

Hi Richard, We sincerely apologize for any inconvenience caused by the delay in your order. It's important to note that processing and shipping times are impacted for orders placed and submitted during the Christmas and New Year's holidays. Please rest assured that your order is actively being worked on, and we are committed to completing it promptly. Additionally, we want to clarify that the 2-day shipping option applies to the shipping timeframe once your order is ready to be shipped and does not include the manufacturing time. Your understanding is greatly appreciated. If you have any further questions or concerns, please do not hesitate to contact our customer care team. They are always at the ready! Happy New Year! Befitting Eyewear