BefittingReviews of befitting.com

Response from BefittingJun 5, 2024

Hi Shan, I'm so sorry to hear about the trouble with your new glasses and sunglasses. We regret that your anticipation turned into frustration so allow us to get this sorted for you. We would never want to leave you stuck with something you're not happy with, and I assure you that we are taking care of this. Our Customer Care team has already acknowledged the issue and is actively working on getting your replacement order sorted out. We'll make sure the new pairs fit perfectly and meet your expectations. One of our Customer Care representatives will be reaching out to you shortly to confirm the details and provide any additional assistance you might need. In the meantime, please rest assured that we're on it and you will have your new glasses soon. Thank you for bringing this to our attention, and we appreciate your patience as we get this resolved for you. Take Care, Befitting

Response from BefittingMay 10, 2024

Hi Carmen, I'm sorry for the frustration and inconvenience this delay has caused. We understand how important it is to receive your glasses promptly. Based on our records, we've been actively monitoring your order since it was placed on April 15th. Unfortunately, there was a delay in obtaining the frame from our vendor, which has impacted the overall timeline. We sincerely apologize for this unforeseen circumstance, and we were happy to extend the discount we presented. Regarding your request to cancel the order, we're currently awaiting confirmation from the lab. Once we have an update, we'll proceed accordingly. Thank you for your understanding and patience throughout this process. If you have any further questions or concerns, please feel free to reach out to us directly. Best regards, The Befitting Care Team

Response from BefittingApr 9, 2024

Greetings. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the delay in fulfilling your order and for the issues you encountered. We are pleased to inform you that we have resolved the system error that affected our manufacturing process and are now back on track with our operations. It is important to us that we can at minimum validate that your refund had been processed and provide you an update. Please reach out to us with your order number at your earliest convenience. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and are hopeful to restore your confidence in our services. Best regards, The Befitting Care Team

Response from BefittingMar 28, 2024

Dear Sarah, We understand your frustration completely. Our sincerest apologies for the inconvenience caused by the delay in fulfilling your order. We sent out a communication to those affected earlier this week regarding our system error, and we want to assure you that we're actively working on resolving it. Manufacturing will be back on track very soon. We acknowledge that this delay has been far from ideal, and we're committed to getting your glasses to you as soon as possible. Rest assured, your order is not forgotten, and we're taking every necessary step to expedite the process. We’re dedicated to providing you with the transparency and service you deserve. Your satisfaction is our top priority, and we're grateful for your patience and understanding during this time. Warm regards, Your friends at Befitting

Response from BefittingMar 26, 2024

Dear Venkateswara, We're sorry to hear about the frustrations you've encountered with your recent orders and the difficulties you've experienced with our system. Your satisfaction is our top priority, and I understand how important it is to ensure a smooth and seamless experience, especially when it comes to utilizing your insurance benefits. It's unfortunate that our system didn't recognize your insurance policy's benefits for the second pair of frames. We understand and want to assure you that we're actively working to improve our systems to prevent similar issues in the future. Additionally, due to the complexity of insurance plans and the limitations of online systems, some benefits, your second frame as example, may need to be processed in-store. Unfortunately, this is a limitation that many online providers face due to the unique coding and processes required by different insurance plans. We are hopeful for a positive change to this process soon. Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience while we work to improve our processes. Warm regards, The Befitting Care Team

Response from BefittingMar 25, 2024

Hi Jennifer Thank you for reaching out to us, and please accept our sincere apologies for the delay you've experienced here. We genuinely understand the frustration of waiting for an extended period, especially for something as crucial as eyewear. We've made every effort to locate your order based on the information you provided, unfortunately, we've encountered difficulty due to having only your first name. To address your concerns and expedite the resolution, we kindly request that you reach out to us directly. This will enable us to gather more information and provide you with a personalized update. Your feedback regarding your experience is invaluable to us, and we're committed to improving our services to prevent similar situations in the future. We look forward to hearing from you soon. Thank you,

Response from BefittingMar 23, 2024

Hi Captain, We sincerely apologize for the extended delay in responding to your emails and for any frustration it may have caused. Please know your experience does not reflect the level of service we aim to provide. We acknowledge the importance of timely communication, especially regarding orders and prescriptions. Rest assured, we are actively addressing the issue to ensure a smoother and more efficient process moving forward. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve the gaps in service you've encountered. Respectfully yours, Befitting

Response from BefittingMar 19, 2024

Hi Venkat, We want to apologize for the delay in fixing your original order. We understand and acknowledge the process has been longer than expected. We can see our team has been pro-active with providing you with options to amend the issues and have also granted the request to replace your order to your satisfaction. We're thrilled to share some good news – your new order has been given the green light by our lab and your new glasses are in production. We know how eager you must be to receive your eyewear, and we're just as excited for you. Please keep an eye on your inbox for your tracking details. Your package will be on its way first thing next week at the latest. We truly appreciate your patience and understanding throughout this process and hope to see you again. Warm regards, Your friends at Befitting