BefittingReviews of befitting.com

Response from BefittingMar 17, 2025

Hi Brittany, We really appreciate you reaching out and bringing this to our attention. Your experience is always our top priority, and we appreciate the opportunity to make things right. A customer care representative will be in touch with you directly to sort this out to your satisfaction. If there’s anything else we can do, don’t hesitate to let us know. We’re always here to help! The Befitting Team

Response from BefittingFeb 14, 2025

Hi There Please accept our sincere apology for the frustrating experience with your order. This is not the level of service we promise, nor the experience we want our customers to have. Our department lead is reaching out to you directly and we truly appreciate you bringing this to our attention. Thank you for your patience and we are very sorry for the inconvenience this has caused. -The Befitting Team

Response from BefittingJan 16, 2025

Hi Allen, We’re sorry to hear that your experience with your order hasn’t met expectations. The high volume of end-of-year activity due to the insurance season has increased order demand, and we are working diligently to manage these volumes. Please accept our sincere apologies for any delays. Upon reviewing your file, we see that our Customer Care team reached out earlier this week requesting your prescription and pupillary distance (PD) measurement. This information is required to manufacture your glasses. We are happy to expedite your order once we have your prescription and PD. We kindly ask that you contact us directly so we can proceed without further delay. Our team will be happy to assist and discuss the shipping payment during the call. Our number is 1-833-233-4884. We look forward to hearing from you. Thank you, The Befitting Team

Response from BefittingJan 9, 2025

Hi There, Thank you for sharing your experience with us! We always value the opportunity to identify any potential gaps in our service and are happy to look into this for you. Please email your order details to [email protected], attention Befitting Management, and our leadership team will review your order and get back to you directly. Thank you, The Befitting Team

Response from BefittingSep 27, 2024

Thank you for sharing your recent Befitting experience, and we’re very sorry for the frustration this delay has caused. While your order was fulfilled within two days, we understand that delivery is taking longer than expected. The package is currently with USPS, and we’re hoping the delivery date will be updated soon. If there’s no delivery date listed by end of day Monday, we’ll be happy to replace your order and send it out with expedited shipping. Again, we appreciate your feedback and will continue to monitor your order to ensure it reaches you as quickly as possible. The Befitting Team

Response from BefittingSep 15, 2024

Hello Bryan, Thank you for bringing this to our attention. The response you received when you reached out about the lost package does not follow our usual procedures and will be addressed. We have processed your replacement order for the lost package and you will receive an email with the details. One of our team leads will be in contact with you also to follow up. While your initial purchase on August 26th has not met expectations, we are working to deliver your new eyewear as soon as possible. Best, Befitting Team

Response from BefittingAug 28, 2024

Hi Janet, We appreciate your feedback and completely understand your frustration. We strive for a much higher level of communication and service and we fell short. This is inexcusable. Since your prescription falls outside our parameters, we recommend that your prescription be filled by a local optical for best results. We are happy to provide additional information and resources. Please feel free to reach out if you’d like to discuss this further. Thanks again for bringing this to our attention, it helps us identify gaps in our service and improve. Take care, The Befitting Team

Response from BefittingJul 29, 2024

Hi Crissena, I'm so sorry to hear about your experience with us and the delay with your order. We strive to maintain a solid order processing system, but sometimes unforeseen delays occur. The good news is that I can see your order is scheduled to arrive today, and our Care team has already reached out to extend a credit as an acknowledgment of our gap in service. If there is anything else I can look into for you, please do not hesitate to reach out! With thanks, The Befitting Team