I have just taken delivery of the new Bee-Link Mate Mini, a Thunderbolt docking station made to mate beautifully with the Mac mini computer. It looks and feels every bit as good as the Mac it mates with and works like a dream but there is one big drawback. This product is specified that it can either live underneath the Mac mini or above it. Unfortunately if it is installed underneath the Mac mini it completely blocks the power button of the Mac which is on the underside of the Mac. In itself that is an odd place to put a power button I agree so both products have a quirky design feature here. The Mate Mini can realistically only be mounted on top. Customer support at Bee-link said to remove the Mate Mini to power on the Mac then plug the Mate Mini in. Hmmmm we are looking at premium products here and designs should be totally thought through. Installing the Nvme storage is tricky with having to peel back neoprene feet to access bottom cover screws, then another 4 tiny screws to access the Nvme slots but once all is done it works like a dream and looks fantastic.
AM
Amir
Wi-Fi design flaw and no support
Review after one year of use: I bought the Beelink SER7 (their flagship mini-PC at the time). When I used wired Ethernet, everything was fine, so the problem stayed hidden. This year, I moved to another room and switched to Wi-Fi, and my mini PC could only manage 15-20 Mbps; my MacBook and phone hit 80 Mbps in the exact same spot.
Beelink support walked me through every driver/BIOS reset, and there was no change. Their own forum is full of posts from SER-series owners with the same issue: the internal antennas are placed so badly that the radio simply can’t receive a proper signal. In short, it’s a design defect present since day one.
When I explained this, support said my warranty had expired and advised me to “buy a cheap USB Wi-Fi adapter on Amazon” or pay shipping to China for a repair. Warranty is for wear and tear, not to cover up a factory design flaw. At minimum they should recall or retrofit these units.
Bottom line: if you depend on your PC for work, spend a little more on a brand that backs its specs with solid engineering and responsive support. Beelink doesn’t.
AN
Andrea
Beelink SER8 AMD Ryzen™ 7 8745HS
My rating is simple: 5 stars for the product (after 1 week of use), 1 star for customer service. I'm located in UE. They assured me that the shipment would be from Europe so I would save on import taxes. Instead they shipped from China and I was charged customs fees and import taxes. I asked for explanations but after the purchase they never replied to my emails. Furthermore, I left this same review on their site but they deleted it. they only post 5 star reviews. Pathetic...
HE
Hemant
My Beelink SER8 8745HS Mini PC Purchase Experience
I am very happy with my overall purchase experience. I recently bought the **Beelink SER8 8745HS**, and I must say both the product and the customer service have exceeded my expectations.
First, I want to commend **Beelink's excellent customer service**. Their order processing was smooth, and the delivery time was impressively quick. Throughout the process, the Beelink team was responsive and helpful, which gave me a lot of confidence in buying directly from them.
The mini PC itself has been performing exceptionally well. It is meeting — and in some areas, exceeding — all my expectations in terms of speed, responsiveness, and reliability. The build quality is impressive, and the unit operates **completely silently**, which is a huge plus for me.
When I initially researched mini PCs, I compared Beelink with a few other brands. One of my initial concerns was that the Beelink listings did not clearly mention whether **Windows 11** was included, and I also noticed a few customer reviews mentioning potential Wi-Fi issues. Based on these concerns, I first decided to try a **GMKTec** mini PC. However, I was disappointed — the GMKTec unit was **extremely noisy** and had other performance issues, so I returned it.
I then decided to proceed with Beelink — and to my pleasant surprise, the SER8 came with **Windows 11 pre-installed and properly activated** with a genuine license tied to the hardware. This was a fantastic bonus that added a lot of value to the purchase.
Regarding Wi-Fi performance: despite reading about issues from some users, I personally have faced **no Wi-Fi problems at all**. In fact, I consistently get **over 900 Mbps** on my Wi-Fi connection, even when I am on the first floor while the router is on the ground floor — truly excellent wireless performance.
When it came to buying options, I found a **significant price difference** between Amazon and buying directly from Beelink. Purchasing directly from Beelink saved me **almost £100** compared to Amazon. Additionally, Amazon did not offer the 32GB RAM / 1TB SSD configuration I wanted — they only had a 24GB/1TB version available.
Before purchasing, I contacted Beelink customer service to ask about potential taxes or customs duties when ordering directly. Their response was clear and helpful — they confirmed that they had stock in the UK and assured me that if I provided my order number, they would ship from within the UK to avoid any additional taxes or import charges. They kept their promise, and I received my mini PC within a few days.
In summary, I am extremely satisfied with my decision to purchase the Beelink SER8 8745HS. The product quality, performance, customer service, and value for money have all been excellent. I would highly recommend Beelink to anyone looking for a high-quality mini PC at a competitive price.
AL
Al
Avoided customs (with customer service help) and good quality of product.
I have read bad feedbacks about BeeLink and checked with their customer service about the tax/custom clearance.
Tina replied to me same day and suggested models available in our local UK warehouse to avoid extra charges. I have paid the order on website and sent order number to her. In 3 days i've got the package.
Dont know how it works yet but the quality of packaging and product are amazing, you can easily mix it up with Apple (which is made in same chinese city, by coincidence of course :)))
i am very glad so far because price is relatively low.
Anyway, lets see how would it work!
CH
Christian
NON comprate!!
NON comprate!!!
Ho comprato mini PC Beelink GTR5 GR9 Dual 2.5GbE AMD Ryzen 9 5900HX , dopo 1 anno e mezzo di utilizzo leggero si è danneggiata la scheda madre, (portato da un riparartore nella mia regione come consigliato dalla assistenza Bee-link per non spedirlo a loro..e qua pensavo ancora bene)
chiedo all'assistenza Bee-link di procurarmene una , ma mi rispondono che non ne vendono, che devo a mie spese spedire il pc in Cina e pagare le riparazioni e la sostituzione della scheda madre senza neanche darmi un prezzo. Perchè non vendono i ricambi?!? un prodotto di questo prezzo..difettoso..poi leggendo tutte le recensioni ..chi si fida a mandargli il pc da riparare...Soldi buttati!! Occhio!
MN
Mr N C.
Terrible customer service
Bought a Series 5 Ryzen mini pc and within a week it started to randomly (without warning) reboot, sometimes 3-4 times a day. Contacted company and they wanted me to return the product to them at my expense (was still under warranty). Offered no tech support but sent me a link to a forum, where apparently this is a know issues within this range and the bios. No fix available, so why sell faulty products in the first place.
