bee-link.comReviews of bee-link.com

I own two S12s, and we have another one at work, never had a problem with them. I had a defective EQ14, that now works again thanks to an awesome customer service: it had some random shut off problem because of some psu defect. I contacted the customer service explaining the problem (I did some testing prior to this), and they quickly responded and sent me a new PSU to change the defective one. Everything went smooth (I'm used to repair computers and smartphones and it was a fairly easy task, but they also sent me video instructions), and I really have to praise the speed and professionality of the customer service. To add something noteworthy, the EQ14 was slightly out of warranty, but they didn't make any problem about it. They really deserve this 5/5 rating.

I purchased a bee-link mini PC two months ago. the PC came with Windows but Windows immediately started to randomly freeze. Impossible to get into Bios. I was told by support to clear CMOS which obviously did not work. Expensive PCs that dont work. Terrible support,

La mia esperienza con il servizio di assistenza Beelink è diventata un incubo. Dopo settimane di attesa, scambi di email e promesse, la loro ultima proposta assurda per la sostituzione in garanzia è stata quella di spedire, a mie spese e a mio rischio in un Paese estero, questi componenti: 64 Gigabyte di RAM (2×32 GB) e 2 Terabyte in SSD (2×1 TB), per un valore complessivo di oltre 1.000 €. In cambio, riceverei ma non saprei dopo quanto tempo, perché devono prima fare delle verifiche interne, un mini PC con soli 32 GB di RAM e 1 TB di SSD, cioè un computer con metà delle risorse hardware che, probabilmente, varrebbe meno dei componenti che avrei reso, considerati i costi attuali delle RAM e degli SSD. Non riesco a comprendere come questa possa essere considerata una procedura di assistenza in garanzia. Una garanzia dovrebbe riportare il cliente nella situazione in cui si trovava prima del guasto, non costringerlo a subire una perdita economica di centinaia di euro. La soluzione più logica sarebbe stata inviare un mini PC privo di RAM e SSD, permettendomi di reinstallare i componenti recuperati dalla macchina guasta. Dopo tutto il tempo perso, lo stress, le spese sostenute e il danno economico già subito, questa proposta ha definitivamente compromesso la mia fiducia nel marchio, pari a zero. Invito chiunque stia valutando l'acquisto di un prodotto Beelink a riflettere attentamente, soprattutto se intende installare componenti hardware di valore. Solo una parola: ASSURDO!!!

Well I was looking for a small form gaming pc and after researching for months BEELINK was the name that kept coming up ( Reason for small form I had a serious spinal injury so unfortunately cannot game from a chair or couch ) So after I did the research I contacted BEELINK about my situation and over many weeks and email's they confidently helped me get the BEELINK SER9 PRO HX 370 Mini PC because it was only going to be for SteamOS & pc gaming...I must admit that BEELINK's customer service was ⭐⭐⭐⭐⭐ and went above and beyond my expectations,and I'm really enjoying my experience with this mini pc because I can't hear it at all and I love it 😍 Thank You BEELINK for your brilliant mini pc and especially your ⭐⭐⭐⭐⭐ customer service 👍

I upgraded my GPU from an RTX 2080 to a 5080 and was having issues with the new GPU in the EX Docking Station. I upgraded to the EX Pro Docking Station and my problems were gone. Very happy!

My Beelink SER 5 worked for 11-months and no longer powers on. I contacted them about a week ago and Amazon also contacted them for warranty support. No response. Maybe they’re waiting for their one-year warranty to lapse, which does so on August 4, 2026. Pretty pathetic since it might be an easy fix. I’ll update as time goes by.

Note: There is an update to the issue I have purchased their famous Beelink Me Mini NAS system in August 2025 and has been using it till now. The machine got damaged in July 2026 and asked them to replace the damaged motherboard or replace the device. They first agreed to replace the motherboard but later told that motherboard is not in stock and I have to send the machine back to Hong Kong. They will not arrange pickup and I should not use postal services. Even if I ship back, since that model is not available, I will have to pay 200 USD for the model they have. I only paid 209 USD for it on my puchase. Another option is that I repair it locally and they reimburse for 100 USD. There is no way to repair such a single board pc where RAM, Processor and emmc is soldered. They know that and they are not abiding the 3 year warranty they promised. Please don't buy from Bee-link unless you are in Hong Kong or China Update: I was contacted by beelink and was informed to ship the product back to them when I am back at US and they will send replacement. I will update my review once its completed.

Had a problem configuring the BIOS. Bee-link customer support responded quickly and helped troubleshoot the problem over multiple e-mails. They always responded promptly and didn't give up until the problem was resolved.