BedStoryReviews of bedstory.com

No one respond to any of my messages after purchase. Despite receiving queen instead of king did not give any instructions on return. Try to call them before purchasing, no one is going to respond.

I have tried contacting you several times by email, phone calls and texting and no response from you. You have no customer service. I want to return the mattress, how do I start a return? I’m hoping I will get a response from you asap. But I’m very doubtful

I tried several emails to communicate on a defective topper nobody responded about my issue on it gave 48hrs to wait no help. Im in the window period of 30 days I'm not happy and overall. I just want a refund. purchased on August 11th 2023. Warm Regards, John Dehoney

They said easy return on their website, but it’s been almost a month since I requested a return. They have not send return instruction yet. No one response now.

Terrible bed. Terrible customer service. I let the bed inflate for 72 hours, followed all instructions and I'm trying to return the bed after 1 day of use and I've sent 3 e emails with no response a week later. Me and my girlfriends back and neck is hurting me after sleeping on it. It's like sleeping on a bed of jello, when it says it's firm. It's the worst mattress and worst service I've ever experienced. Take this mattress back please, i wouldn't even sleep on this bed if it was free. Their 48 hr response time is an absolute lie. I will contact my attorney and sue for false advertisement of return policy as well as file a complaint with the BBB better business bureau. The nerve of this company to send me a "remember TO REVIEW YOUR BED" email without responding to my complaints. Well There you go bedstory I gave an honest review of this jello bed you sent me. Update: I finally got a hold of them through Facebook. And still terrible customer service. These A-holes tried giving me a 30% return cuz of some bull-ish saying it was gonna cost them to much to return so I can keep this bed I don't want and they'll give me 30%. Yea friggin right, I called my card and filed fraud and got my money back and still kept the bed. FRAUD COMPANY. stay away, for your own sake. A homeless person wouldn't even want this bed. And their 1 month trial period is a BLATANT LIE! stay away!

They keep delaying delivery over and over and over and over and do not respond to emails or messages. Nothing has shipped in over 2 weeks when it was promised to arrive in 4 days. Not how you treat people.

Asked technical questions about the materials used to construct one of their beds. The manager tried to say it's intellectual property. The idiot doesn't understand what intellectual property is which would be the construction. They are afraid to disclose number of coils, type of coil used, coil gauge, thickness and density of foam. Simple questions. Company lacks ethics and morals and must be hiding something.

Purchased a BedStory double mattress in November 2020. In the last month the mattress sunk on one side and have extremely uncomfortable sleeps. Tried to claim under the 10 year warranty via the BedStory website sent 2 claims and heard nothing from them. As I purchased this via ebay contacted them via ebay messaging and nothing heard from them. The warranty is effectively pointless they take your money and don't want to know. Avoid like the plague.