BedStoryReviews of bedstory.com

I never had an answer from the chat support

After sleeping on the mattress for about a year my back feels like there is an ice pick poking into it. Also, it turns out that the Certipur -us rating is not a very well regarded rating when it comes to toxicity and ecological concerns.

I ordered two mattresses from you on eBay in 2021. Unfortunately, I noticed that one of them had a dent in the hip area in 2024. I weigh less than 80 kg. Bedstory promises a 10 year warranty on the product when purchased. However, the response I received was that it has been 3 years since my order was placed and they will not do something about it. Even though I have the invoice and documents, they denied that they give a 10-year warranty on their products.Unfortunately, the matratze is now a trash.

SCAM, stay away. They refused to return my mattress according to their return policy and offered me a 40% discount instead.

Bought a mattress with a 10yr warranty, mattress started off decent, then started to sag and lump. Contacted CS who asked for order number, pictures etc… told me give them a day, 3 weeks later and 3 requests for updates no response from CS…. Buyer Beware

Bought a mattress that was okay for 2years and then started to sag. Contacted the company, they ask for pictures. Send them and then never heard back from them in over a month. Cheap stuff DONT BUY you can have better mattress and better WAY BETTER SERVICE for not much more money

I am trying to get a refund and return a Queen topper. You sent me the wrong size.

Been trying to return. No response from customer service email