BedStoryReviews of bedstory.com

You did send it to the wrong address. Not happy. I had to search for it It’s fedx fault.

You sent the wrong size mattress pad, I need a double size and you sent a twin, and I need to get this fixed, I do not own a twin bed.

My 2.5 year old queen Bedstory mattress collapsed in the middle. Normal use and never received any 10 year warranty that they claim to have on their mattresses and I had all the receipts,Pictures and video of the collapsed mattress. Their solution was to buy a topper for the bed. The bed had to be thrown out. Do not buy from Bedstory unless you would like to spend 400.00 every couple years. Customer service was difficult to find on their website. I will not buy from this company again.

Very disappointed. Ordered a mattress and hours later received a message that it was out of stock. I will make sure to avoid this seller in the future.

It takes weeks for them to reply and they didn't even resolve my issue, even though they offered me a 30% refund, I didn't hear from them back after several weeks later. Until then, Amazon already helped me out on this and I've got a 100% refund. 0 recommendation! Customer service is completely disappointing. Thanks for nothing.

I purchased a king size mattress from these people for our second home which we stay a few nights a week while visiting our kids. We are seniors and have had a horrible painful experience with this company. After just over a year, the bed was starting to collapse all over. We called the number and we told the Google customer was not available? Finally, through Amazon we were able to get a hold of someone via email. We sent pictures as requested and were offered 30% back at which I declined. They came back at 70%, I also declined and was appalled at this tactic. I finally spoke with a manager at Amazon who credited the full amount and helped us order a replacement from a more reputable manufacturer. We have both suffered terrible back pain and have had to wait too long to get this corrected with not very professional results. Stay away from this company, save your time, back and peace of mind!

Still waiting on return label . I didnt order a bed in a box . Been talking to ebay and the store . They send a return label in another scam floor mat. The return label needs to be in PDF file so it can be printed . The mattress still in box today

If you want a company that has your back when things go wrong, THIS IS NOT THAT company. It is to bad that they tie everything up with countless emails. If you wish to join me in a class action dance, then send me a message and I will add you to the growing of people that bedstory has SCREWED. I look forward to hearing from the disillusioned bedstory suckers like me!