BECUReviews of becu.org

Another reason im closing my account here is they lie... my account clearly says I have x amount available but can't use it or access it... last week couldn't use my card to pay T-Mobile... frankly nothing but problems here... not happy in the slightest... and have screenshot from in app messages saying I can't access my available funds...

No longer doing Loan slips for car loans with No notice and make it extremely difficult to make payments otherwise when I tried. Update to their reply. Its really not options if NONE of them work or are Very difficult to setup and your systems don't work how BECU says they supposedly works. They don't, I tried, just extremely disappointed that the only effective way of making my car payment has been made obsolete.

This review is just for the Everett Branch. Drive-thru tellers are biased and racist. After handing over DL and giving the security code, I am still asked additional security questions. One time, I was asked 5 additional questions. The one that was way over the top was, "If I worked". No lie! I only get asked these additional questions if withdrawing over $500. The camera was broken on the screen, and the teller wanted me to do the chicken dance with my neck because she couldn't see my face. Another time, a teller said, "Will you please look at me?" I asked a teller, why am I always being scrutinized, "its for your protection." The Everett location has some of the most biased and racist drive-thru tellers, and after filing complaints to corporate, corporate isn't much better. If your skin is brown, good luck.

Who do you have as your credit union? Why do you like them? I am growing increasingly disgusted with BECU. The local mini branches like the one in Burien send me to the big center in Tukwila. I wait on a long line only to be told after the teller checks with his supervisor ( that alone took 10 minutes!) that they don’t have information on my mortgage and tells me to call the number in NJ. !! This is not how I envisioned spending my Saturday- a total waste of time!

I wondered about Trustpilot, so i searched to see the reviews for BECU. I've been a member for 40 years and they haven't let me down once... and they have a 1.7 rating here???

I applied for a a business account three times. Each time their system lost the info. When I called their line for assistance, I sat on hold for 20+ minutes just for them to tell me anything from I don't have an account to my account is approved, just wait for the email. Their website and people suck. So after waiting 2 days from my 3rd time calling, I got an email saying I had passed the business application check. I then proceeded to click the link where I had to refill out everything I filled out before and when I clicked submit it immediately went to a "you need to go into a branch to continue" window. So almost a week of banging my head into a wall just to get told I need to go see people who can't help me in person since online and on the phone wasn't inadequate enough. I've decided to open up a business account with another major bank who seems far less incompetent.

Continually giving me wrong information and bad advice. They told me to overpay my loan to them into one account and it would pay the other account with the overage and so far every single month they call me saying I haven’t made my payment. They have no clue what thay are talking about.

So, I have been having some serious issues in my life recently. In between it all there are some small lights that shine from the few and in betweens that need recognized. I had a claim from my insurance company due to an auto collision that wasn't handled well. And while I was waiting for any response from BECU on their side for my loan being paid off, I realized it's been way too long since my check has been cleared to pay off my loan. Basically, I was still paying for a car that, not only did I not own anymore, but you (BECU) 100% had the check for. I have a really bad taste in my mouth now from this situation. I did have a sweet employee in the seattle location (Carla) that not only got me the information I needed. But also managed to expedite my situation. As Becu was meant to submit my money into my account on the 16th so that I can go get myself a car. It's currently the 23rd. Carla not only made sure to help me there, she also let me know other important information about my account. Hold onto and make sure to take care of the good ones. Please.