BECUReviews of becu.org

I've been happy with their personal accounts, but their business banking is abysmal. Absolutely garbage experience. Basic features such as being able to set up auto pays, or initiate any kind of payments (such as a credit card payment) from the external source (credit card issuer, or any outside organization) and BECU will reject the payment. So many late fees on credit cards, vehicle payments, etc learning the hard way that BECU is still operating its small business accounts as if it's 1985. Their bill pay set up is klunky and outdated. Truly remarkable how bad they are. The worse part is that nobody in the branches or on the customer service lines even realize that this is an issue. They have not been trained to help customers with this at all. I have had many experiences having to train their customer service folks, in the branch and on the phone, how their systems work. I am now having to switch banks because of how bad they are. I really wanted to like BECU as I think their hearts are in the right place, yet their bank accounts have to have basic functionality to win my trust. And they just don't. Not on the business side. On the personal side, no problems.

This bank truly sucks! The mobile banking has devolved to not work any longer. Calls take 30 mins to answer. Cards are not managed. The list just goes on and on.

Ashley, Customer (Member) Services, applied her accomplished professional knowledge, skills, and experience to deliver EXCEPTIONAL service and support. She responded to my questions, comments, and concerns with Friendly, Personal, Pleasant, and Professional Member Services and Support. Cindy resolved my financial concern by collaborating with BECU associates and management to provide a satisfying solution to my financial issue. Please RECOGNIZE & REWARD Ashley for her EXCEPTIONAL Diligence, Professional, Personable, and Pleasant 5 Star ⭐️⭐️⭐️⭐️⭐️ Member Services support and satisfaction. Thank you Ashley & BECU Team, Kirk G. Scherz (Captain Kirk)

Sorry to say but you can't trust BECU because they only care about sales. The employees are absolute horrific people, and the atmosphere is, "we don't want you here unless you buy a house, car, or open a new account". They are nice to your face but lack sincerity, as they only care about what they can get from you. Hey, at least banks are honest when they steal from you. Overall, even though they do offer some great interest rates, you can't trust the employees. I have sat down with many staff, and they are nice to your face, but if you watch their body language or see them talking to staff, you will notice the arrogant smirks and inconsistent body language

Went to sign up for Bill Pay in my online banking account, which at most banks takes a couple of clicks. Not at BECU. The signup form for some unfathomable reason does not allow spaces in the address field, so I decided to contact customer support to let them know of the issue instead of trying to work around it myself. The support person "Julie R." proceeds to replace all the Os in my address with zeros, changes my state of residence to WV without changing the zip code, and tells me to sign up like that. I question these changes because now the address is incorrect, but she tells me to, I quote, "Leave the address alone." So I click Continue as she told me to and get a predictable error message that the state doesn't match the zip, which I relay to "Julie R." After waiting an inordinate amount of time for her to reply, she finally comes back with this incredibly unhelpful whopper: "After talking to Leadership, I have now locked you out of online banking." This incompetent must have gone to her security team and told them that a client was trying to sign up with an invalid address (an invalid address that she herself created, mind you, and that I told her was incorrect). Now BECU expects me to prove that I am not a crook by jumping through random hoops, and after spending several hours on the phone and video chat with them today, my online account is still not reinstated. Spectacularly bad!

Don’t be fooled here, employees treat you worst than the mainstream banks that have to provide great customer service. There was a time when they were great because they were Boeing Employees Credit Union. The true original meaning of BECU. A labor union and people united.

BECU credit is the worst card I have had in over 15 years. They communicate with you after the fact by at least over a week and by then they have already made some disaster decision and your credit will be impacted. If you have the poor judgement to bank with them and have a credit card they will take your payment out of your account at 10-15 days after the due date - not at 30 days or 60 days but 2 weeks late and they will turn into a pirate and take your funds without your authorization. Doesn't matter if you have other charges coming out of your account BECU is going full mobster/pirate and taking what is there's with no regard for your autonomy. The call center will not give any useful information. I called asking for confirmation of the payment that was pirated out of my account to pay their card and BECU could not locate the payment for a full week. I was about to transfer all of my banking to this credit union thinking it was regional and respected - this is clearly not the case in 2024-2025. Be warned!

BECU has gone way down hill. Have been a member for over 20 years but will change that soon. Horrible customer service, not member friendly it a cu I want to be a part of any more!!!