Darcy B.
Small biz with good intentions
After I placed an order in early December and received an automated confirmation of receipt of the order, I waited 11 days (allotting a generous amount of time for shipping, what with Covid and the holiday season). When no package came, I emailed the shop and said, "Waited 11 days, no package, haven't even received a shipping notice." Got an immediate reply saying, "I'm so sorry, I'm one of the owners, I don't know why your order didn't ship, I'm sending it today and sending it express and adding our biggest gift bag." So: Four stars, as the original mishap was strange, but the customer service in response was generous and prompt. Seems as though this is a small business where human error can easily take an order astray, but the follow-through to correct a mistake is sincere and generous.