Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAJan 6, 2025

Hi there, I'm sorry to hear about your order being shipped to the incorrect address, I appreciate this must be concerning! I'm afraid we have a very short window in which we can amend orders, therefore I'd suggest giving us a call or hoping on a live chat to try and make any adjustments to the order. I've had a look into this and it appears your order has been shipped back to us due to an address issue. Our team has sent you an email about this yesterday. If you could respond back to us regarding a replacement or refund, we can action this straight away for you! Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 3, 2025

Hi there, Thank you for sharing your feedback. This is a correcting/brightening product, not just a concealer. You may find that using slightly less product in a thin layer, and gently dabbing under the eyes will help softly brighten the undereye area! You can then wear on its own or finish with a concealer to neutralize the shades and set with powder over the top for a smooth finish. However, I have certainly passed your feedback along to our product team to review. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 3, 2025

Hi there, We are sorry to hear the candle you purchased didn't quite have the results you were hoping for. Our team is always happy to hear of any new fragrance suggestions you would like to see, or they can help with suggesting something for you based on your favourite scent notes! However, I have certainly passed your feedback along to our team for future consideration. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 3, 2025

Hi there, I'm sorry to hear about the issues with your order, this is certainly concerning to hear! I've had a look into the into this and it appears unfortunately the order was damaged in transit and Evri shipped this back to us which was updated on the tracking link. In cases like this, we would certainly have a replacement shipped out for you. However, I can see our team has since arranged a refund for this. I apologize for any disappointment caused by this. If you do have any issues with your order, please do reach out to our team and we can help sort this for you. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAJan 2, 2025

Hi there, I'm sorry to hear about the concerns regarding your order. I've had a look into this and can see the order was placed on our US site and has been shipped and delivered to a US address which matches the payment details used for the order. It looks like this has been delivered successfully to the address on the order. In addition, it appears you placed the order as a non member, therefore you haven't set up a membership or account with us. However, I have reached out to you over email to discuss this further with you and help resolve this for you. Best wishes, Ivy from Member Happiness Beauty Pie