Katharine
Toilet
Seriously your customer service and "expedited" shipping fee of $30 could not be more toilet- get with the times and set up a US based Customer Service who can be more on it rather than waiting 48 hours for some UK based bot to reply. Also expedited shipping delivers 3 weeks later..............also toilet
Response from Beauty Pie™ - USAMar 26, 2024
Hi there, Thank you for sharing your review and I am sorry to hear about your disappointment with our express shipping service. We do state on our site that our expedited shipping is 3-5 business days (excluding weekends), therefore we can't guarantee you will receive this faster than this timeframe. In addition, I can see you spoke with one of my colleagues. It sounds as though you may have not received a dispatch or confirmation email. I can see this has been sent, therefore you may like to check your junk or spam folder incase it has appeared here and create our email as a contact in your inbox. This should prevent this from happening in future! However, please note you can track your order from within your account under the 'order history' which will also show you the product order you placed as confirmation. In addition, I can see you placed this on the weekend during our cut off time. Therefore, the order wasn't processed until Monday however it was delivered within the 3-5 business day mark. I have certainly passed your feedback along to our team to review for future. Best wishes, Ivy from Member Happiness Beauty Pie



