Beauty Pie™ - USAReviews of beautypie.com

Response from Beauty Pie™ - USAApr 1, 2024

Hi there, Thank you for sharing your review. I am really sorry to hear about the disappointment caused by your experience wiht our team. This is certainly concerning to hear and I have passed your feedback along to the relevant teams. I am so sorry you experienced a reaction to one of our products! I appreciate this can be quite upsetting. With reactions, we do require you to fill out a form and ask if you have any relevant photos to show the reaction. This helps our team to better investigate what may have happened and help with a solution. It appears you sent us a few different emails initially, therefore this is why you were asked to fill our multiple forms when selecting your contact reason. Our team is working hard to get to all emails in a timely manner, we will reach out to you as soon as we can! I can see our team has issued a refund for the item. If you need any assistance choosing out some alternative products to try, please don't hesitate our team and we would be more than happy to help. Thanks again for your feedback as this helps us to improve our services. Best wishes, Ivy from Member Happiness Beauty Pie

Response from Beauty Pie™ - USAMar 28, 2024

Hi Diane, I'm very sorry to hear that your order has not yet been received. Using the email address associated with this review, I have located your order and can see that regrettably the carrier is returning this to sender. I've reached out to you via email now so that we can assist you with this. We're sorry for any confusion caused by this Back in Stock Reminder. This product had a small restock at this time and very quickly sold through. Please be assured that we are working to bring this back again in a larger quantity as soon as possible! This product is set to be back on site on around the end of April. Please be sure to enter your email on the product page if you'd like to be notified once it's back again. I look forward to assisting you further via email shortly. Best wishes, Emma Member Happiness Team Beauty Pie