Brandin P.
This was the worst online experience
This was the worst online experience I’ve ever had. I bought a bunch of items on Black Friday as a gift for my fiancée at the discounted price and a few days later decided to buy two more items at the regular price. When I received my updated email I saw that all the discounted items were updated to the original price and didn’t get charged until 10 Days later!!!! I had to cancel the order even though I had proof from my bank with the original purchasing dates and prices. This place is garbage and that’s why I will never buy from a place that isn’t the official merchant. Now I need to scramble and figure out another gift before Christmas. I’ll be posting this on multiple review sites.
Response from BeautylishDec 17, 2019
Hi Brandin, thank you for the feedback. The timeline for the order in question was reviewed and we noted to you during your initial inquiry that the Black Friday sale items were placed in your order on with two sale items on 11/29/19. Then as the order was being processed, four additional products were added to the order on 12/5/19. Those four additional items added on 12/5/19 were at regular price as the Black Friday sale was no longer in effect. Per your request, we cancelled the order when the explanation was provided to you and a full refund was issued for the order.