Bear MattressReviews of bearmattress.com

The absolute worst customer service I have experienced in my life. Mattress showed up on time but was much firmer than advertised. Returning it has been a nightmare of the highest degree. Impossible to reach a live person. Emails go unanswered. Promises are made through chat and email that are never followed up on. Had to threaten to have CC company return payment to even get a response on how to return. Now we begin the return saga. DO NOT give these unscrupulous people your business.

I've owned a bear mattress for about 4 years now. Since then, the quality of the mattress has declined significantly in all facets. This includes the cover falling apart where the threading has loosened and holes form (on the sides and bottom) even with minimal adjusting/movement, mattress sags in the middle/sides and doesn't return back to it's original shape, etc. My biggest gripe was the customer service aspect of it. I texted, emailed, and called over a year and a half span after reporting the issues with my mattress. Somewhere around the six month time frame, they finally got back to me and said they'd send me a cover and ignored the other issues I had with the mattress. It's going on two years now, I've texted/emailed them back a good four times and they keep saying that the cover was lost in the mail and they'd ship another one but nothing ever came. I gave up and am just going to toss the mattress and look at other options that are more improved than what Bear is providing. Once you buy with them, you are no longer a priority or a concern unless you're buying something else from Bear. I'd pass buying with them when there are other better options out there who provide a warranty/customer service they stand behind. (Order #20214)

I ordered a split king (2 xl twin) mattress. They first sent me a queen. I contacted them and they indicated they were shipping the 2 xl twin (with a tracking number)..that got cancelled by Bear. They reordered but only sent 1 xl twin. I contacted them again, they indicated they were shipping again and gave me a tracking number and then Bear cancelled that. I then told them to cancel everything and disputed the charge, returned the one twin. Now I am informed it will take up to 75 days to get a cash back. Worst customer service ever.

The mattress is horrible super uncomfortable and stink of chemicals. I can’t believe they advertise this for Athletes.

We had a fairly new mattress when we bought a Bear Mattress, the previous mattress turned out to be awful. We bought a mattress about a year and a half ago. It has been wonderful. I searched for a long time before deciding to try Bear. My many hours of research were worth it, we are pleased.

Although the mattress wasn’t a great fit for me, it was still a good product and they handled the return and donating of it so well.

Amazing customer service. We were ordering a number of mattresses from Bear, and they worked with us on the offer and price to make it meet our budget. We already have a bear mattress we love, and are looking forward to having a second one for us in our primary residence, as well as having all 3 of our young kids sleeping on the mattresses. I'd highly recommend purchasing from Bear.