Tom F.
Nonexistent customer service
Customer service is essentially non-existent. They will lie about when things ship (like sending a tracking number, but nothing actually shipping for 5 days). Then part of my order didn't show up (it was 2 items and 1 tracking number, but only 1 item in the box). Literally impossible to get ahold of a human being. This was to be my second bear mattress, but customer service has gone so far downhill that its going back and I will be looking elsewhere.

