Bear MattressReviews of bearmattress.com

Ordered a Bear Elite Hybrid mattress and Bear Foundation (Queen) on 7/13, order #277472. The foundation arrived 7/19, but the mattress never shipped on time: ten days out there was still no tracking or carrier, two emails (7/20, 7/21) got no substantive reply, and when I called on 7/23 neither the rep nor her manager could give me a tracking number, carrier, or delivery estimate. Fulfillment and communication were genuinely poor. To their credit, once it escalated a customer-experience manager stepped in quickly, issued a full refund, and was gracious about the foundation. Docking heavily for the process, restoring some for the recovery. Two stars

I had high hopes for this product, but it just didn’t live up to my expectations. The quality felt a bit off, especially for the price I paid. I also noticed that the stitching was coming apart after just a few uses, which was really disappointing. Plus, the delivery took longer than promised, which added to my frustration. I wanted to love it, but I can't ignore these issues. I wish I could recommend it, but I just can’t.

Wrong items delivered. Wasn’t informed about second delivery.