Michael T.
Horrendous CS
I placed my order Sept of 2022, have received a few emails from CS saying my order will be expedited as soon as production is met. It is now May 2023, the company has stopped responding to emails. It pisses me off that orders placed months after mine are being filled according to these reviews. I remember getting an email a few months ago explaining they had production issues and if we stay patient with them, they'd make it worth our time... Well, 9 months... Really? Order #13146 My order was finally delivered 5/15/23 a full 9 months after date of purchase. The company only replied to me once I left a comment on their Instagram posts via DM... Today(05/19/2023) I received this email from Trust pilot: "bearbalanced.com has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help." I can assure you my review is 100% factual. This company is trying to save face after 9 months of continued lies and deceit. Like I stated, horrendous Customer service!
Response from Bear BalancedMay 16, 2023
Hi Michael, our records indicate your purchases have been delivered via USPS tracking #9400136106051338664936. We would greatly appreciate feedback regarding the product! Thank you




