Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedSep 17, 2026

Hi Richard, We appreciate the honest feedback, and we're sorry the repeat orders caught you off guard. Nobody should feel surprised by a shipment they were not expecting. For clarity, subscription terms, including the recurring billing schedule, appear directly above the purchase button at checkout before any order is placed. Our store runs on Shopify, which requires that disclosure on every subscription order, and we hold ourselves to it. Should anything still be active, it can be managed without waiting on anyone: the account icon next to the cart at the top of every page on our site opens with the email or phone number from your order, and from there you can pause, change, or cancel. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi there, We're sorry to read this. Cancelling while recovering from surgery and then seeing another shipment go out is a stressful sequence, and the confusion around a confirmation email is something we have noted internally. So other readers have the full picture: the subscription terms, with the recurring billing schedule, are shown directly above the purchase button at checkout before any order is placed. Shopify, which powers our store, requires that disclosure on every subscription order, and we treat it as a real obligation. The current status of any subscription is also visible in your own account. Select the account icon beside the cart at the top of any page on our site, log in with the email or phone number on the order, and you can pause, change, or cancel it there. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Paul, This is not the experience we want anyone to have, and we're sorry the customs charges landed on you twice. Being asked to pay again at the door for orders that should have cleared without a fee is exactly the kind of thing that sours a good run of purchases. Your description of the declared values has been passed to the team that prepares our international shipments so it can be checked properly. We also hear you on the slow and unsatisfying replies; that is not the standard we hold ourselves to. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Marc, Thank you for taking the time to write this. A first bag that looks different from the ad and tastes worse than expected is a disappointing introduction, and we would rather hear it than not. Both points, the color of the blueberry gummies and the grainy, strong taste, have been shared with our product team so they can look at that batch and the flavor as a whole. We know the gummies are not for every palate, and notes like yours help us make them better. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Hilary, We hear you, and we're sorry. You followed the return instructions, paid for shipping, sent the tracking, and then heard nothing for months; that silence is the part that bothers us most, and it is not the standard we hold ourselves to. Your comments on the taste have gone to our product team as well. The gummies are not for everyone, and we want to keep learning where they miss. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Stephanie, Thanks for the candid warning, and we're sorry. Writing in more than once and hearing nothing back would make anyone doubt a company, and that is on us to fix. We cannot go into the specifics of an individual order in a public reply, but what you have described about the unanswered messages has been raised with the people responsible for our inbox so it does not keep happening. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Dominic, We're sorry the subscription felt hidden. That is the opposite of what we intend, so we would like to set out how it actually works for anyone weighing us up. The subscription terms, including how often billing recurs, sit directly above the purchase button at checkout and are visible before an order is placed. Shopify, the platform our store is built on, requires that disclosure on every subscription order and we follow it on each one. Anyone who wants to change course can do so on their own. The account icon next to the cart at the top of every page on our site accepts the email or phone number from the order, and pausing, changing, or cancelling takes a moment from there. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Bojan, Thank you for flagging this. Two months without a package, and then being pointed at the carrier when you asked about it, is a poor answer to a simple question, and we're sorry for that. A missing delivery is our problem to own regardless of which courier handled the final leg. Your review has been shared with our fulfillment team so that the way this was handled is looked at and not repeated. Thanks, Bear Balanced Team