BeanzReviews of beanz.com

Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.

Thoughtful and great customer service

We frequently grab our Caravan coffee from Beanz, never had a problem with it. Arrives within a week freshly roasted, the cashback offer is great and works automatically.

Schnelle Hilfe bekommen, Problem gelöst. Danke

I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries). I like the fact that all coffee bean brands are under one roof and I can try a variety.

...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement. I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time. I'm happy to recommend from my first experience.

Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.

Der Support hat sehr schnell reagiert und das Problem zu meiner vollsten Zufriedenheit gelöst.