Beachwaver Co.Reviews of beachwaver.com

I had an issue with my shipping address after I confirmed the payment and they answered my email right away and were patient with me waiting on a response. Great customer support

I loved the ease of adding the curls to my long hair. Having used Hot Tools for years the addition of the rotating barrel was great. The issue is the temperature is not accurate. After about 1 year and setting the iron below 400 it was still getting hotter than 450. I finally had to trash it as it was getting hotter no matter the temperature it showed. Sad, because I loved the ease of use. I will not but again because the price point is just too high to replace after 16 months of use. Good thing I save my old Hot Tools Iron.

Response was very fast and they resolved my warranty issue

I accidently put the wrong address when I created my order. I got online and started a chat with customer service. I spoke with Clara and she responded and fixed my address within 1 minute. That was the quickest and easiest customer service experience ever!

I bought one of their black glitter curlers and it is one of the most awkward curlers I have ever used. It does not create cohesive curls and causes so much heat damage to the hair so for about 2 days after use your hair smells so burnt. I tried it twice both using different techniques but the shape is awkward to use and the auto-rotate/grip thing is useless. Then I emailed them to ask about a return due to it not being anywhere near £119 worth. The staff member that replied was useless due to just giving me links and not explaining anything until I found out they do not allow the return if you have even just opened the box. Then even if you hadn't opened the box and wanted to send it back they take a 15% handling fee. ABSOLUTE SCAM!!! Disgraceful firm. Don't waste you money trying and just spend a bit extra on a good brand like ghd.

Very odd service. After opening the box to check the right item was in there, I wanted to get a feel for the item in my hand. Decided it was too big for me to operate and the barrel was too large for my hair. I emailed customer services to ask about how I return the item to be told I couldn’t as I opened the box, they apologised and hoped I could find another use for it. After questioning this very unhelpful odd response they offered me a return but would deduct 15% from my order. Very archaic refund process and not satisfactory I’m afraid, very disappointed.

Amazing company to work with, and I highly recommend this company. I emailed customer service this morning with an issue on the product I received, and they responded very timely and resolved it same day with a replacement product. They have great products and stellar customer service.

I accidentally ordered the wrong beachwaver and was able to contact support and change it before it was sent out to me!!! Was super easy and they were super nice about it!!