BeachbikesReviews of beachbikes.net

I have bought many bikes over the years from you. I just wish you would pack them better. there always seems to be something wrong and u=I have to request parts from you. it would have been nice if someone had reviewed my order and realized the back rack would not fit, I had to order a mono adapter from amazon to complete the installation. you need to bet better customer service to get the 5th star.

I initially ordered a bike that came in the mail with a some big scratches on the frame. After some phone calls I was able to return the bike and get another one sent to replace it. So now I have the new bike and it's beautiful. My daughter really likes it. Thank you for fixing our initial hiccup!

Such a cool design such a great bike killer purchase/

Poor Quality Control. The bike was delivered with a damaged rear fender, and a damaged Head Set. The shipping box was not damaged so this happened when they packed it. Sent them an email immediately with photos of the damage and haven’t heard back from anyone.

Great experience. Bike delivered next day, easy to assemble and exactly as described. Best prices!

Overall, am happy with the three bikes. However, the Instructions weren’t great / detailed, not as bad as IKEA but better photos would have been useful. Why don’t you include the required metric hex wrenches? Most furniture that needs to be assembled comes with the 25 cent Allen wrench; not sure why the bikes don’t as well. Had to run to Home Depot to obtain a set to assemble bikes, as they were metric... Finally, the fenders are difficult to align especially the front one.

We love Firmstrong, but had never tried Beachbikes before. We ordered the Chief for my 6-foot-4 husband; it fits him great! The front tire needed to be trued, so Beachbikes had us get it done locally and they reimbursed us right away. I’ll recommend them anytime—they’re customer service is second to none.

Shipping was quick. I knocked off 1 star for 2 reasons: when customizing my bike using the online website, I added the rear rack. It did not prompt me to also add an adaptor, so I assumed it was included with the rear rack addition. I happened to call a rep with a different question and somehow, the adaptor came up and she informed me that it was an additional charge. I told her the customization app did not add that charge when I added the rear rack. She said must be a glitch. She kindly waived the charge for me. Well, thank goodness I called, or the bike would have been incomplete and delayed (it was a gift.) Secondly, while most of the bike was pre-assembled, it took two days of use before I noticed that the washer/nut on 1 side that is used to keep the pedals in place, had been totally undone! They were just dangling at the actual pedal. The pedals were loose. It was an easy fix, but I didn't expect any of the pre-ssembled parts to be poorly done. Other than these two issues, the bike is beautiful.