BodegaReviews of bdgastore.com

In an odd turn of events, I placed two orders separately and received them within Bodega’s fulfillment and shipping time frame. Both items purchased were quick strike (non-returnable/refundable) items that were at a discount. I can’t knock them. Customer service answered my emails within the hour. Spoke with Taylor and they were helpful in providing Bodega fulfillment and shipping timelines after reading these reviews. I ordered 2/5/23 and both items were fulfilled and delivered to me by 2/15/23. I’d order from them again but always know that YMMV based on these reviews. Thanks Bodega.

This is horrible service I order sneakers on 2/5/2023 and have not received or got tracking Information .. I have sent e-mail no response order number S42KFR9M-1

The absolute worst customer service. Do not purchase from this company. Sent the wrong item but said they couldn't provide an exchange, only a 20% refund. Took it up with Paypal and even then Bodega tried to scam me out of a refund. Escaled the issue with Paypal and was quickly closed in my favour. Absolute scumbags.

do not return the goods, for some items, I do not recommend buying from them

I wish I had checked out these reviews before I ordered from this website. I was led to this site based on an IG influencer’s recommendation, So of course I thought that it was a trustworthy company. I was so excited to get the shoes I ordered but when my shoes arrived this week, they were the wrong size, so I emailed the company to see if I could exchange them. They sent me a canned response that it’s an item that’s in high demand so it’s a final sale. I wasn’t asking for a return and a refund, all I was asking for was an exchange for a pair of shoes in the Size that I ordered that fit my feet. Not even 1 ounce of caring for the customer or trying to help a new customer out. I’ll never trust this company or order from them again....

Do not accept refunds.

I placed an order for a pair of limited edition shoes. Though the fulfillment phase took slightly longer than the 1-10 days the website describes, I received the shoes and was happy with them. I did reach out to the customer service on day ten after placing the order to get the status. I received a prompt response explaining they were short on staff and overwhelmed by orders. Given the holiday season this seemed reasonable, and the shoes did ship a couple of days later. All in all it was not a bad experience but the long fulfillment period is frustrating, especially without any followup from the store that they are working on the fulfillment.

A joke, I ordered one item and it took almost one month to arrive. I paid 29 euros for shipping and when it arrived, I had to pay 45 euros of import taxes. More, there is no customer service, and they do not accept returns or size change. Not worth it at all, will not buy again.