BodegaReviews of bdgastore.com

It’s so bad do yourself a favor and never buy from this trash company. No refund all sales final smh

I order something on December 29 I still haven’t been updated when it’s going to ship I am at the moment trying to cancel

They sent me the wrong Item and would not refund me the cost of the item I was expecting... Practically theft. This brand has 0 customer service ability. Terrible support and the representative that I was emailing (Taylor) could give less of a sh** about my issue or resolution. Update: The resolution Bodega offered was keeping the mistake they sent me OR receiving a %15 refund (initially). After this negative review they sheepishly upped it to %20. They don’t seem to understand that they should send a 100% refund as the good paid for was never received.

Never had a bad experience. Recently ordered some shoes and put in the wrong address, and it was fixed almost immediately thanks to their support team

My order was never filled and your support team will not answer me i don't want the item i want my money back or i will file legal action you guys are a fraudulent company do not buy hear

DO NOT PURCHASE FROM THIS WEBSITE. I wish we would have seen the reviews prior to ordering. Ordered on 12/12. Got a "product shipped" notification on the 12/29, and the next day received an "order cancelled" email without explanation. Seems suspect that the product shipped but was cancelled a day later. Would seek out a tried and true vendor, especially when reliability and trustworthiness are a priority.

1/6/2022 I have amended my original post to accurately reflect my interaction with this retailer. Although my order did not go as planned, management reached out to me to come to a resolution and went above and beyond. They were surprisingly transparent, thoughtful, and made clear that they value their online consumers. The level of care that they offered in this instance is very rare and they showed a commitment to customer satisfaction. I think it's important to keep in mind that while you may be dissatisfied with an online retailer, the people fielding your complaints are just doing their job and the issue may be beyond their control. Working retail during the holiday season is brutal, so be assertive, but give them a little grace. That said, there are people behind the scenes at Bodega who genuinely care about their consumers and I hope that the next time I write a review about a purchase from this retailer it will be 5 stars.

I wish I could give no stars!!!! I also should have read the reviews first. They’re taking too long to ship out my orders. So I don’t even know exactly when I’ll be receiving it. It’s been a week since I placed my order and still NOTHING!!! So if you’re in a hurry to receive your items, don’t count on it. You’re wasting your money and time. I won’t ever buy from this company again.