BodegaReviews of bdgastore.com

I purchased a pair of trainers on 24.03.23 & immediately after I had purchased them, I realised that I had made a mistake & needed to cancel the order & be issued with a refund. This process is pretty much standard & an easy process with 99% of online retailers…. Not with Bodega….🤦🏼‍♂️ I live in the UK & I have never purchased from the US, let alone Bodega, so I admit I was a bit naive when placing an order with them. I politely contacted them & explained my reasons for wanting to cancel & they abruptly replied with “ Hey Leigh, unfortunately, this is a Final Sale order sorry to report” very odd I thought, so I contacted them a few more times & they refused to answer my emails. When they did, it was rude, of poor grammar & not helpful in the slightest…. I have pleaded with Bodega to cancel my order, but they refuse & wont budge. I will now be forced to keep an item I don’t want & I will be out of pocket by a lot of money, as they also don’t accept returns….? 🤷‍♂️🤦🏼‍♂️ Their last email actually stated this…. “ Hey Leigh, unfortunately, per our strict policy this is a final sale order sorry to report it Any additional follow up will not be answered as we've let you know the policy in place All the best” Is my that great customer service….🥴 After reading Bodega’s copy & paste reply, it is even clearer that this company shouldn’t be trading. How can anyone have a policy that states no cancellations, no returns & no refunds??? That surely cannot be legal. Also having seen the reviews for Bodega online now, it is crystal clear that I am not the only one who has experienced poor service from them. It’s a miracle that they are still trading??? Hopefully if people keep reading reviews like mine & many others, Bodega will be no more, as customers spend their well earned money elsewhere, for a better experience….🤞

This company is absolutely disgusting almost a month still did ship my order or update. Cancel my order will never shop there again take your money elsewhere. They have attitudes like the customers keep you in business you bunch of freaks

DO NOT BUY FROM THESE PEOPLE PERIOD. THEY LIE CANCEL ORDERS SEND PARTIAL ORDERS, AND KEEP YOUR MONEY

Ordered a couple of bodega collab items and sat on 'order placed' for over two weeks. Had to send emails to know the status of the orders and received email templates stating they are dealing with large number of orders, staffing challenges and carrier delays. Carrier delay is not believable when orders simply cannot be fulfilled. Also saying fulfillment can take 21 days, which is wild. They are running all these promos so it is clear that their focus is mainly for orders to come in but not get the orders out. Not sure what is going on with their operations, but it is worrisome. It is difficult to write this type of review since ive been a long time fan of their collaborations. I hope they take past reviews here and mine as constructive criticism and tighten up the ship. In the meantime, buyers be aware of lengthy fulfillment times.

Two separate orders were canceled without ever sending out notification emails of the occurrence. In addition, contact with customer service was unhelpful as they insisted that I either provided erroneous or suspicious information when I provided my shipping and payment details.

I have purchased shoes from this site before. My last purchase being in 2021. I ordered my shoes in 2021, got a shipping fulfillment email the next day and my shoes arrived the next week. IN 2023 THEY AE OUT HERE TAKING PEOPLES MONEY. I ordered shoes on February 20th. It was March 7th when I realized I have not heard back from this company with any shipping or tracking number. It wasn't until I emailed asking for an update that they gave me a generic "orders will take 7-10 business days to fulfill order". I had one more day to wait. I waited the day, and finally received a UPS tracking number and my package was supposed to be delivered Saturday March 11. I just received an email that my package is rescheduled for Tuesday. Due to the lack of communication and care, I truly believe I would have never received my sneakers if I did not reach out asking questions. Edit: I was not frustrated from waiting Bodega. It was your lack of communication and care. Your service had a distinct disparity from my 2021 experience and my 2023 experience. I can wait four months if I’m updated and communicated to with respect. I placed an order and only received an order confirmation for WEEKS without update or shipping. How hard it is to send a mass email saying “orders are taking longer then expected, we value your patience”. Silence is the unfortunate common denominator of most of these negative reviews. The fact that you think this about waiting shows you need better customer service.

Worse site ever I order a pair of sun glasses just 1 pair of sunglasses and it’s been 12 days no shipment no update no nothing. I emailed bodega and whom ever they have responding is no help whatsoever he was hell bent on asking if I wanna cancel my order instead of trying to resolve the issue I’m never ordering from this site again it’s straight horse s*** I’m definitely going to figure a way out to report this business because it’s screwin ppl over I don’t even think they have any of the items for real. BODEGA IS TRASH 🗑️ NEEDS TO SHUT DOWN BECAUSE IF IT TAKES 21 DAYS TO SHIP ITEMS SUCH AS SUN GLASSES THEN YOU GUYS SHOULD FOCUS ON FIXING THAT ISSUE OR JUST SHUT DOWN OPERATIONS ENTIRELY I MYSELF IS A BUSINESS AND THE MAIN GOAL WE FOCUS IN THIS IS CUSTOMER SERVICE AND FAST RESPONSE.

Purchased some general release Nikes and a shirt from this "company" on Feb 17. I have been in touch with this "company" every week since Feb 24 asking why my order hasn't shipped to which they gave a generic response that gave me zero confidence that they would fulfill my order. This is important because at this point, the sneakers I purchased from them have gone out of stock in the multiple sites I COULD have purchased from. For some reason, I thought I'd give this "company" a try. Never again. Filed a chargeback on March 10 because I decided that I will happily pay more money through resellers just so my money doesn't support this "business." If you want these crooks to hold your money for weeks while the product goes out of stock everywhere else and just generally waste your time, consider this place. ***They just told me that orders are currently taking 21 BUSINESS DAYS to get fulfilled. Thanks, Bodega. ***