Hugo Arroyo J.
In shock
These people held my money for 21 days, made me wait for 3 weeks to JUST CANCEL MY ORDER? is this legal????

Shop Bodega's curated selection of footwear, apparel, and accessories from over 100 brands for men and women. Secure and easy checkout. Fast worldwide shipping. Hidden in plain sight.
Bodega (bdgastore.com) has 260 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing260 approved reviews, newest moderated first
Hugo Arroyo J.
These people held my money for 21 days, made me wait for 3 weeks to JUST CANCEL MY ORDER? is this legal????
Johnny
This place sucks, as the other reviews say. I ordered something three weeks ago, and today I get an email saying my order is cancelled due to "inventory management" problems. Total clown show.
D W.
I bought a pair of Jordan Air Ships. The shoes are great but the shipping was a little slow. Next time I’m in Boston- I would like to visit the store.
Eric F.
Sadly, my experience is the same as most others here. It’s been 15 days and still no shipment notification. Will be calling my bank to report as fraudulent. DO NOT BUY FROM THIS SITE!
Josh
I really hate to give a 1 star to this company. I should have read the reviews before making my purchase... Their customer support is INCREDIBLY incompetent. To give them the benefit of the doubt, I will admit that they at least respond in a timely manner. But I question whether or not they actually take the time to read the email inquiries they receive? They tell me one thing, and then literally DO ANOTHER thing the next day. I was confused why my order randomly didn't come with everything I purchased. Two items were missing. I asked why I did not receive my full order and their claim was that the items would still be arriving (no ETA or tracking information) because they are coming from a different facility. Fine. I wasn't too content but at least I felt somewhat reassured. The next day I get another email from them saying I'VE BEEN REFUNDED THOSE ITEMS WITH ZERO EXPLANATION. Thank god I at least got my money back, but the lack of communication and poor communication that I do receive from them is truly phenomenal. I'm annoyed that not only was I literally lied to by their own support, but the lack of useful communication by this support team is absurd. And the saddest part of all of this is that I won't actually be receiving the clothes that I purchased initially. Most people on this site are complaining about the long shipping time, but that didn't bother me much. Hilarious that they can't ship an entire order together and also hilarious that they cannot give me the tracking information for the items that didn't arrive in the original order. Do little kids work at their company? They speak professionally but do not act professionally at all. Do not waste your time with these five year olds.
Response from BodegaApr 14, 2023
Hello Josh, we apologize for the negative experience you had with us here at Bodega. We would like to address the concerns you raised in your review and offer our sincere apologies. While our Customer Service team strives to provide accurate and timely information to our customers, we understand that miscommunication can occur. We would like to clarify that cancellations are not handled by Customer Service, but rather by our Fulfillment Team during the order fulfillment process. In addition, as we operate warehouses in different locations across the US, orders are often fulfilled in multiple shipments. If an item becomes out of stock during fulfillment, we will still ship out the remainder of the order. We understand that these issues have caused frustration and inconvenience for you, and we are truly sorry. We want to assure you that we are actively working to improve our fulfillment infrastructure to provide a better experience for our customers. Once again, we apologize for the inconvenience caused and appreciate your feedback as it helps us improve our services.
Dimitri
An obscene fulfillment time of 21 days was mentioned only AFTER I payed. 23 days later the sneakers still aren't shipped and they are now saying 21 days or more! Completely unacceptable and borderline scammy. EDIT: shipped after 24-25 days and numerous emails. Will never order from them.
Hank
Janky ass Website. DONT ORDER FROM BODEGA. I ordered a product a month ago still no package. It’s no customer service number either so you can’t talk to anyone about your order. FEATURE.COM PACKER.COM PROPER LBC are better sites.Those other sites you’ll have your order in 3-5 days.
Tito
These people are quick to accept payments but getting products delivered to customers , oh no, they take their sweet old time. Why does it take 21 days to ship out a product? and why is their no alert or warning that the product will take 21 days to be fulfilled before buying their products. If I had known before it would take 21 days then I would’ve never went through with purchase. But unfortunately, I had to find that out through review websites that it takes 21 days for fulfillment so now I have to sit here and wait patiently.