BCUReviews of bcu.org

Its is great company I have been with them over twenty years

Every month my card gets locked down for an ad payment from Amazon. I've made this payment on and off for about 3 years. I've called several times to note this is an approved payment from an approved vendor. Customer service says they will put it on a list, that worked for exactly 1 month. Then they started doing it again. Every time I have to call fraud, stay on hold, be asked 1/2 dozen different security questions, approve the payment, tell them this a recurring transaction and this happens every month and then they tell me they can't do anything about it and to call BCU customer service directly, which then is another phone call, another 20 minutes going through security questions, tell them what is going on and have them tell me they'll take care of it, only for it to happen all over again the next month. I give up. BCU is hopeless. The only reason two stars instead of one is that their other services have been ok.

This is a great financial institution. They go to bat for you! They helped me find Cash Deposit ATM's. Gave me a Great Loan Deal! It's a shame they don't do shared branch services like other credit unions. But, I have found no drawback to them! They always find a way to help me do what I want! Thanks BCU!

For the most part Love this institution. Inability to make cash deposits is inconvenient.