BCUReviews of bcu.org

I’ve been with this credit union for over a decade. It used to be a really decent company to deal with. I don’t know why it’s gone down hill so badly. Members Services call center isn’t even open on weekends anymore. Life happens every day not just Monday through Friday! I can’t even call before 12 noon on Saturdays anymore if there’s an issue! BCU has DISCONTINUED shared branch banking so I CAN’T GO in person ANYWHERE to deposit or receive funds as there’s ZERO public BCU locations in my city. Mobile deposit on app is problematic and takes many tries before it accepts the uploaded check information. BCU has closed my account WITH funds STILL in it if I allow my money simply sit until a rainy day when I need it, Inactivity, they call it. I DON’T have to constantly use everything I have! It took forever just for them to reopen my account.

Is impossibly frustrating trying to access funds at BCU. Have had my $$ here for nearly 20 years. Never needed to access my funds -- until the past 2 weeks. Tried using their Zelle, but was blocked trying to make a 2nd transfer in 1 day. Tried transferring funds to another institution in their system, but was declared invalid. The option is for BCU to send me a check. This place is in the dark ages. And they are holding my funds hostage.

Every month my card gets locked down for an ad payment from Amazon. I've made this payment on and off for about 3 years. I've called several times to note this is an approved payment from an approved vendor. Customer service says they will put it on a list, that worked for exactly 1 month. Then they started doing it again. Every time I have to call fraud, stay on hold, be asked 1/2 dozen different security questions, approve the payment, tell them this a recurring transaction and this happens every month and then they tell me they can't do anything about it and to call BCU customer service directly, which then is another phone call, another 20 minutes going through security questions, tell them what is going on and have them tell me they'll take care of it, only for it to happen all over again the next month. I give up. BCU is hopeless. The only reason two stars instead of one is that their other services have been ok.