BB WheelsBB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget.Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
BB Wheels (bbwheelsonline.com) has 727 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Auto Parts & Wheels · Owatonna, Minnesota
Excellent
Auto Parts & Wheels · Cottage Grove, Minnesota
Excellent
Auto Parts & Wheels · Albany, Minnesota
Excellent
Auto Parts & Wheels · Bloomington, Minnesota
Great
727 approved reviews, newest moderated first
Chad
Fast to reply an help with my order
Response from BB WheelsJul 5, 2023
Chad, You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Thank you, BB Wheels
Ruben Marcucci J.
Found the exact rims I wanted
Response from BB WheelsJul 5, 2023
Ruben, We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you. Thank you, BB Wheels
James G.
Very easy and fast delivery received them in two days thanks really needed them
Response from BB WheelsJun 30, 2023
James, Thanks for the great review you left us and for choosing to shop with us! Thank you, BB Wheels
Eddie C.
I recently had the unfortunate experience of dealing with BB Wheels and I must say that I am thoroughly disappointed and unsatisfied with their service. From start to finish, the lack of concern for customer satisfaction was evident. When I placed my order, I was promised free shipping since I had ordered a significant amount. However, I was surprised to find an additional "guaranteed delivery charge" of $74.91 that I couldn't remove from my order. This was an unpleasant surprise and a clear indication that BB Wheels prioritizes their own profit over customer satisfaction. The real problems began when I received my order. After having the wheels and tires mounted, balanced, and aligned at a certified shop, I noticed a severe bounce in my truck when driving at around 50 mph. I immediately took it back to the shop, and they informed me that two of the tires were defective or out of round. I reached out to BB Wheels' customer service representative, Tony, seeking recourse and a resolution to my problem. Tony requested a photo of the defective tires and a video of the balancing. I promptly provided the requested evidence, expressing my dissatisfaction with the brand of tires I had received and requesting a replacement with a better quality brand. Days passed, and I had to follow up with Tony repeatedly to get any sort of update. Each time, I was met with delays and excuses. Finally, after several back-and-forth emails, Tony informed me that the manufacturer wanted the defective tires returned for inspection. This meant that I would have to bear the cost of removing and shipping the tires back to BB Wheels, and I would be without a drivable vehicle for an indefinite period of time. The fact that the manufacturer did not trust the word of a reputable dealer and insisted on a lengthy inspection process was both frustrating and unacceptable. I expected BB Wheels to take responsibility for their mistake and provide me with replacements without further delay. Throughout this entire ordeal, BB Wheels has shown a complete disregard for customer satisfaction. They have failed to address my concerns and have placed the burden and cost of their error on me, the customer. I am deeply disappointed and frustrated with both BB Wheels and the tire manufacturer, Omni United (Radar). It is clear that customer satisfaction is not a priority for BB Wheels, and their lack of accountability is truly disheartening. I hope that they take immediate steps to rectify this situation and demonstrate a genuine commitment to their customers. As it stands, I cannot recommend BB Wheels to anyone seeking a satisfactory buying experience.
Response from BB WheelsJun 30, 2023
Eddie, Thank you for your feedback. We’re sorry to hear that you had a negative experience, and we appreciate you bringing it to our attention. Our goal is always to provide excellent service, so we’re disappointed that we didn’t meet your expectations. Thank you for being a customer, and we hope you’ll give us another chance in the future. Thank you, BB Wheels
Seumus C.
Bad customer service! I ordered a set of tires at over $1,200. I ordered and need load range E tires. When the tires arrived, They looked like what I ordered, size and brand were right so I had them installed. When setting air pressure I realized they had shipped me the wrong load range tire. My fault for not checking before the install. When I called customer service, Tonya said that since I had installed the tires, I was out of luck. No refund. After hanging up the phone, I remembered I paid extra for the load rating on the tires of around $140 extra. I then called Tonya back and pointed out the safety concerns of using a light tire when hauling heavy loads. A blowout could be very dangerous. I also pointed out that I should at least get the extra I paid for the load range E tires that I did not receive. So far I sent the info 2 days ago and a follow up email to see the outcome. No response at all....
Response from BB WheelsJun 30, 2023
Seumus, We’re sorry to hear you had a negative experience at our store. Our goal is always to provide excellent customer service, so we’re disappointed that we didn’t meet your expectations. If you’d like to discuss this further, please don’t hesitate to contact our team directly. Thank you, BB Wheels
Joey P.
Fast and easy process!! Can't wait to get the new wheels installed!
Response from BB WheelsJun 23, 2023
Joey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Thank you, BB Wheels
Alyse W.
This is my second time ordering from BB Wheels and both times I was thoroughly pleased with everything. It was easy to order and very fast shipping. I will definitely continue to buy through them.
Response from BB WheelsJun 21, 2023
Alyse, We hope you’ll come back and see us again soon. Thanks for spreading the word about our business. We appreciate your support! Thank you, BB Wheels
Sidney C.
All is well keep up the good work
Response from BB WheelsJun 20, 2023
Sidney, Thank you so much for choosing to work with our team, we’re thrilled that you enjoyed the experience! Thank you, BB Wheels