BBQSGRILLS.com is listed under Garden & Pond.
BBQSGRILLS.com (bbqsgrills.com) has 270 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Garden & Pond · Miami, Florida
Excellent
Garden & Pond · Paw Paw, Michigan
Excellent
Garden & Pond · RICE, Washington
Excellent
Garden & Pond · Bowling Green, Virginia
Excellent
270 approved reviews, newest moderated first
Tyler H.
Poor communication. Slow delivery. Update- despite initial difficulties they came through on the end and we got things figured out
Response from BBQSGRILLS.comMay 1, 2019
Hi Tyler. We are sorry for any inconvenience this has caused you. The issue has been resolved and we appreciate that you brought it to our attention. We have corrected our process to prevent this from happening again. Don't hesitate to contact us if you need anything else.
Bob S.
These guys really know what customer service is, also very thorough to make sure it's right the first time
Response from BBQSGRILLS.comMay 1, 2019
Hi Bob. We appreciate the kind words and great review. Thanks so much.
DN
Good product and fast shipping. Shipping cost seemed high.
Response from BBQSGRILLS.comMay 1, 2019
Thanks so much for the great rating, we appreciate it. Freight cost is tough to control as it is dependent on so many ongoing factors. We will continue to work to keep shipping prices reasonable.
Ed
Was looking for a sear station grille grid replacement. As with most Napoleon stuff a real bear to find. Finally saw exactly what I was looking for at BBQ - a stainless rod grid that replaced the ill concieved cast iron grid on the sear station that came with the Napoleon. The cast iron was rusting so badly - flakes of rusted iron were coming off it - that I couldn't use it. I got rusted iron flakes on my steaks! Napolean should have recalled that or at least provided some rebate for this defective part. Anyway, replacement part shipped quickly - but took quite a while to get here - and fit and functions perfectly. Only gripe is the cost After I placed the order I saw the same part for considerably cheaper at another site, and it was too late to cancel. I felt a little ripped off, but then again they had what I needed, got it too me and it works!
Response from BBQSGRILLS.comMay 1, 2019
Hi Ed. Thanks so much for the great rating, we appreciate it. We will pass your comment along to Napoleon Grills as they are always looking for ways to provide the best products and service.
garrett N.
I ordered a warming rack for my Napoleon pro500. The delivery was fast and the price was the best I could find after shopping around for quite awhile. I also ordered a cast iron skillet for my grill so I would qualify for free shipping. Both work great.
Response from BBQSGRILLS.comMay 1, 2019
Hi Garrett. Thanks so much for the great rating and review, we appreciate it. We know you'll enjoy your new warming rack and cast iron skillet. 🔥
Susan M.
Thank you for talking me through which part to get. They all fit perfectly. Service was fantastic!
Response from BBQSGRILLS.comMay 1, 2019
Hi Susan. Thanks so much for the great rating and review. We appreciate it.
Ken
The delivery wasn’t ideal, as the truck couldn’t drive down my street. The driver was cool and helped me load it into my truck. But ordering and price were on point
Response from BBQSGRILLS.comMay 1, 2019
Hi Ken. We're glad to hear that everything worked out in the end with the delivery. 😀 Thanks for the great rating.
Andrew
I was able to purchase my new grill with no issues and at a great price. I had to communicate via the chat and they were very pleasant to deal with. I encourage you to use BBQs and Gills for your cookout needs.
Response from BBQSGRILLS.comMay 1, 2019
Hi Andrew. Thanks so much for the great rating and kind words. We're so glad your experience was pleasant and we'll pass the compliment along to the rest of our team. 😊