BBQSGRILLS.comReviews of bbqsgrills.com

Response from BBQSGRILLS.comJan 10, 2024

It seems like there was a misunderstanding regarding your review on TrustPilot. You left a review for BBQsGRILLs.com, but the order number you mentioned (starting with "BBQ-") actually corresponds to a different business, BBQGRILLs.com. This mix-up likely caused confusion and led to your review being incorrectly associated with BBQsGRILLs.com. Our order number start with BG-US#.

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. We are extremely sorry for the delay with keeping you updated. We are focusing on ensuring our customers are provided with ETAs as well as tracking numbers. We hope you give us another chance in the future and you notice the difference as Customer Service is our top priority. Kind regards

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. Unfortunately because we are based in Canada we can't put any BBQs together that are going to the states as the units would get severely damaged in transit. Sorry for the inconvenience Kind regards

Response from BBQSGRILLS.comJan 30, 2025

Thank you for your great review! We’re glad to hear that everything shipped quickly and arrived on time at a reasonable price. Your satisfaction is our priority, and we truly appreciate your support! We look forward to serving you again. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 30, 2025

Thank you for your great review! We're happy to hear that the OEM replacement control knobs were exactly what you needed and that you found them at a great price. We also appreciate your feedback on the secure packaging—we always want to ensure your order arrives in perfect condition! We look forward to serving you again. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 11, 2024

Thank you so much for your feedback. I'm sorry to hear about the confusion with this. In the future please ensure to check your junk mail as I see we emailed you back on August 29th with the tracking number, which was still delayed from your status update email. We are focusing heavily on responding to our customers emailed quickly. Kind regards

Response from BBQSGRILLS.comJan 30, 2025

Thank you for your wonderful review! We're thrilled to hear that you had a great experience and found our website easy to navigate. Providing quality products at great prices with timely delivery is what we strive for, so we truly appreciate your support. We’re honored to be your go-to place for Napoleon grill parts, and we look forward to serving you again in the future! Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team

Response from BBQSGRILLS.comJan 30, 2025

Thank you for your great review! We’re delighted to hear that the stainless steel sear grate for your Napoleon grill is a perfect fit and that your order was completed and shipped on time. We truly appreciate your support and look forward to serving you again in the future. Happy grilling! 🔥🍖 Best, The BBQsGrills.com Team