BBQGuys.comReviews of bbqguys.com

Customer service the way it's supposed to be. They answer your questions in a timely manner and if they don't know they will refer you to the correct person/department. Looking forward to doing more business with them in the future.

As per my review.. Great team from sales and support were able to help me with questions and rapid service to get the order on the road same day... Ty Dee and Jillian and the rest of the BBQ team

I literally ordered the grill one afternoon from my work Laptop and next day my wife said what is being delivered as the truck unloaded my new grill. Amazingly fast as I didn’t even have shipping info. Yet but so happy it came quick. The online process with BBQGuys was super easy and this is the 2nd Napoleon grill I’ve ordered from them. Very streamlined process and happy with the interface.I’d highly recommend ordering your grills and supplies here.

Short version: yes, I would recommend this company (but please read my long version, below). Long version: About 2 months ago, I purchased Blaze LBM 32-Inch 4-Burner Built-In Propane Gas Grill - BLZ-4LBM-LP. My prior outdoor grill was manufactured by DCS which stands for dynamic cooking systems. I purchased it through this company back in 2013. The DCS grill was good, but I wanted to try something new. I spent many hours researching different brands on the Internet along with reading reviews. It doesn’t matter which brand you choose. You will always find a handful of terrible reviews for every brand out there. Trust me, there are several negative reviews on barbecue guys. Also, one cannot write a Google review on this company. In case barbecue guys reads this review, you almost lost my business due to this fact. However, the positive reviews outnumbered the negative ones so I decided to give them a shot. When you do your research, you will see that this company spends TONS of money advertising. With this kind of ad spend, they must sell thousands of units per month. Like any company selling products on the Internet in a large scale, volume, you, as a consumer, need to stay on top of your purchase. In my ordering with them, there were a couple of issues that needed attention by a human (and not an AI bot). I stayed on top of these issues with different representatives from barbecue guys and, eventually, all of my issues were taken care of. For my troubles, they were kind enough to give me $150 credit towards items in their store (which I ended up using). However, they did take care of my issues after my follow ups and my grill arrived at the proper price and in the specified timeframe. Also, they did a great job packaging it. I have used my grill at least a dozen times and, so far, it has worked flawlessly. One thing about this grill is that it cooks EXTREMELY hot. It doesn’t matter if I’m cooking steaks, hamburgers or fish… I have to put the burners on the lowest setting possible. Burners are all cooking evenly too. I also went ahead and purchased their proprietary brand of doors that go underneath the grill. Saved me money compared to the brand names. Finally, I was going to attach pictures of the grill but cannot find a link to do so. Hopefully this review helped. Good luck with your grill shopping. Cheers from sunny, roasting, Dallas, Texas.

I have a Blaze LTE 32-Inch 4-Burner Built-In Propane Gas Grill w/ Rear Infrared Burner. I have two inferred seer burners, and one was not burning properly. I canned BBQ Guys where I bought the grill, got a very capable agent named Pinky. I explained my problem, and Pinky asked for a video of what the burner was doing. I sent the video and within a day Pinky had a solution that I thought was a fair solution, especially due to the fact I was out of warranty. This is my second Blaze 32 and I could not be happier with the Grill, The BBQ Guys, and Pinky's great solution.

Our salesperson, Blaine was kind and knowledgeable. She answered all of our questions. Not pushy like other salespeople. Thanks Blaine.

The sales agent that I worked with on the chat was SPECTACULAR! Jonathan W. Helped guide me through the ordering process. He helped make the ordering process simple and efficient. Highly recommend ordering from BBQ guys and I also suggest that you use the chat feature. It’s easy and fast!

IF YOU ARE LOOKING FOR A GRILL COVER, THEY HAVE EXACTLY WHAT YOU NEED FOR YOUR LION GRILL.