BBQGuys.comReviews of bbqguys.com

Nothing was right on my order! I ordered a ledge lounger in pool set (advertised as a set) 2 chairs and I side table that is also an ice bucket. I received one chair (not even the right one) and a table, also not the right one! How is this even possible? I notified Bbqguys not even 10 minutes after this was delivered, I spoke to Pinky, she said it would be corrected and the items would be overnighted, that was 5 days ago! Yesterday I got an email stating they needed me to to send photos of what I received as well as the item numbers. And explain in detail what I ordered! With item numbers. Which I did, even though I don’t believe it’s my job to tell them what they shipped me! I got an auto reply email back saying 3-5 days for a response! Absolutely infuriating! Horrible experience. Make this right BBQGUYS!

They took my order They booked my order They took my money They have yet to ship and now indicate my item is backordered with a new delivery estimate in late summer

After waiting so long and having to reach out twice, they finally just decided that the grill I ordered is no longer available. Hello I could’ve ordered it elsewhere. Can reach nobody on the phone and nobody on the chat. Lesson learned.

Soooo, frustrated. The representative that took my order was very professional and did a great job taking care of the order. However, I was told the order would ship in 1-3 days, and that was on June 19th, on June 21st I received an email stating that these heaters would ship July 7th, and yesterday I was notified it wouldn't ship until August 25th!!!! This is for a new home, and the customer has closed and is needing these heaters installed so they can get the money that was set in escrow. I will NEVER order anything from BBQGuys again. I can't believe they would tell me it would ship in 1-3 days after the order was placed on the 19th of June and now it won't ship until August 25th. And now I have been waiting for over 27 minutes for a customer representative to assist me. Still Waiting!!!

Grill purchased 11/2022 for right under $1K, placed under covered and enclosed outdoor kitchen area. Multiple items are completely rusted through, the company will not honor their warranty, which is why we decided to buy the grill. This grill performed no better than a cheap $199 grill you can buy in front of a home improvement store. Poor quality, poor customer service, illusory warranty they will not honor.

We bought a high end grill and rotisserie kit. The grill arrived with some damage which we sent photos of to the company and haven’t heard back yet on it. That was 3 days ago. The rotisserie kit finally arrived and was obviously used, missing parts and the box with the pole portion was empty. No response yet from BBQGuys. I’m sure if I was calling sales they would have already reached out to me. Definitely not what we expected when spending over 7k.

This is the worst experience I've ever had I usually don't write reviews for the many purchases I make, however I paid over 1k for a (evenrude hb2) from this horrible company only to receive a defective product, after many, many attempts to contact a person, they only have said "someone will get back to you within 3-5 days" this is week 3 and no response yet!!?? I consider myself very patient, but also educated enough to know when something is wrong, and SOMETHING IS WRONG WITH BBQGUYS!!

Terrible shipping and delivery experience. Terrible customer service. I spent a significant amount of money with them and I would never repeat. I would buy from somewhere else.