BBQGuys.comReviews of bbqguys.com

I ordered two items on 5/10/2020. I received an email on 5/12/2020 showing both items had shipped, although separately. I was fully charged for both items. The second item has never left "preparing for shipment" status. Around 3 weeks ago I filled out their online ticket support and have never received a response. Today, I waited 30 minutes on the phone and for online chat simultaneously. The customer service agent took over an hour to verify the item had not shipped. Meanwhile, while looking over my receipt that stated "free shipping", I noticed that $6.95 for shipping was still included in the total amount that I was charged. I informed the customer service agent, who then sent me an email confirmation for the refund amount, but forgot to include the refund amount. It took another 15 minutes for him to correct this and send a second email. Needless to say, I won't order from BBQGuys again due to hidden charges and non-response on the issue for several weeks. Hopefully I actually get my refund in the 5-7 business days!

The customer service is terrible. I received a damaged grill from this website. After I contacted them about the issue they said that they would sent an email that I could reply to with pictures of the damage. After several days with no email I called back and finally got the email to reply to. I attached the pictures and send the email back the same day. It has been two weeks and I have not received anything back from them and they will not give me any information on the status of claim. Please save yourself the trouble of working with these people and shop at a different website. After posting the above review BBQ Guys responded to me and agreed to replace the damaged grill. I’m thankful that my damaged grill has been replaced and Stephanie has been easy to work with, but it is sad that it took a negative review to get a response

The delivery service this company uses is horrible. I purchased 2 grills. I received a call to schedule a 6 hour window for delivery then it was canceled without any notification. Once rescheduled, I learned that the second grill would require an additional delivery appointment even though both grills were purchased at the same time. The second grill was scheduled for an additional 6 hour window delivery and then rescheduled without any notification. I mean, who sits at home for 6 hours waiting for a delivery that won’t come and then have to repeat not once but twice more? Terrible.