BBQGuys.comReviews of bbqguys.com

Do not use this company. They have the worst customer service. They failed to send me an item on my order, and unfortunately on installation day it was passed the 30 days I had to do anything about it. I had to buy that separate piece and was charged for their mistake. Additionally, they sent me the wrong piece and delayed my entire project. If you care about your project and your money do not use the bbq guys.

Unprofessional. Inability to proved basic things. Ran by amateurs, who have no really talent in life, but just buy things and resale them. They won't even put together the equipment for an extra charge?!!!! LOL! What a joke! I guess $6k in one purchase is nothing to these people.

Order was placed on 1/31. Email received on 2/2 that my order was shipped. No activity on that until 10 days later and now the ETA is 18 calendar days from an order that was supposed to be 5-10 days. This is impacting my project schedule.

You let me order, then charged my cc for it, despite not having it in stock and not being able to get it. But since I was concerned because it was a discontinued item, I called and was assured it was in stock. I waited two more days before you acknowledged that you did not have it and could not get it. Truly unethical business practice.

Their "Our Price Match Guarantee" is all marketing and fluff. I found a Kamado Joe Big Joe III on sale from their competitor for 2399. They would not price match it OR do what they say that they would do in their policy which is "If the price is actually below our cost (plus shipping and handling), we'll offer the product to you at our cost (plus shipping and handling)." Nothing in their price match "Guarantee" states that Kamado Joe is excluded although that was what I was told by multiple representatives. The price match request came from an advertisement from one of their "Authorized online retailers". It is a marketing scam, and I would be VERY weary of buying from this company. If they are not honest on their website and website policies, I have no confidence that they will honestly do business and do right by a customer. I have asked for a manager to explain the decision of denying my price match on at least 4 different occasions. Each time, I was assured that a manager was looking into it and would call me back. Each time, no manager has attempted to call or even email. How would service be if I did purchase and something went wrong? I have ZERO confidence that this establishment would be helpful in any regard. Now, I have dealt with multiple sales people at BBQGuys through this experience and there is a male sales rep named Tyler (I believe) who was very nice. If Tyler (or Taylor not sure) was running the show or was a manager, I would have more confidence in this company and their ability to service the customer. TLDR They don't abide by their "Our Price Match Guarantee". If they sell you a bold faced lie on their website, wont let you talk to a manager, they'll probably sell you a bold faced lie as a product and leave you on a island when you have a problem.

BBQ Guys should Invest in shipping materials and pay attention to how items are packaged. The item that I ordered was placed in a broken down box that was too large for the item and item was not properly wrapped. Shipping department clearly has much room for improvement.

Bought an upgraded granite top for the TV cabinet with 360 degree swivel TV lift for an extra $1k. Turned out to be too heavy for the tv lift to lift. Reached out in hope of exchanging the granite top for the lighter aluminum top and was forced to buy the aluminum top for $450. No exchange possible for the $1k upgraded granite top. DO NOT BUY the granite top it’s too heavy for the lift and you will lose $1,000 stick with the aluminum and save yourself $1,450 and a lot of frustration.

BUYER BEWARE!!! I purchased multiple Blaze BBQ outdoor kitchen appliances around 4 years ago, which they claim had lifetime warranty. I purchased a Blaze LTE 32" grill, infrared burner, Blaze LTE double side burner, outdoor fridge, sink, and spent over $3000. Little by little various parts started to deteriorate. LED lights stopped working, infrared burner rusted and parts broke off. The latest problem was that the Blaze LTE double side burner caught fire underneath and almost set my entire outdoor kitchen on fire as well. When I look underneath, I see multiple elements completely corroded and a huge gas leak on the line that feeds both burners. I contacted customer service and sent photos, videos, and even photos of all the burnt hair from my arms. My small daughter was close by and was almost burnt as well. I asked them for either a replacement burner or ALL the parts to fix it. I contacted BBQ Guys back in June 2025, and It's now been over 3 months and nothing has gotten resolved. After 2 months, they send just a couple of parts but the main ones are missing. You call and they don't answer or call you back. You send emails and they don't respond until more than 2 weeks later. They keep saying they're "working on a resolution with Blaze", although BBQ Guys and Blaze grills are owned by the same company. It's a complete scam and they just try to wear you out so you stop calling or emailing. Buy your outdoor kitchen equipment somewhere else, because if you ever have a problem, they WILL NOT honor the warranty or give you the proper customer service. Only when you're a new buyer do they answer the call. I wish I could post photos here of the fire damage.