BBQGuys.comReviews of bbqguys.com

Read VERY carefully. DO NOT BUY Napoleon Grills direct or through anyone else. I owned a Napolean Prestige 500 and loved it. Had a desire for larger so got in touch with the BBQGuys sales team and they were amazing. I had bought a 600 series and immediately wanted the 825 so they reversed my sale and got me an 825. Arrived like 8 days later due to their efforts to accelerate delivery for me. The 825 arrived and immediately i found a hole on an ancilary gas line. i contacted customer service at Napolean and got no where. You cant get anyone to talk to. And, their website isnt intuitive at all. They want you to merely order a replacement part under warrantee. I went back to customer service at BBQGuys. Chat isnt a bot. Honest to god, Jon called me. Called me multiple times to get ahold of me. Called me back when he figured out what part i needed. Called me back when his team expidited the order. Called me back to make sure i got the part and it was installed. These are REAL people who ACTUALLY help. They dont point fingers. DONT BUY Napoleon (heck, why buy anything?) direct. I needed BBQGuys to talk me off the ledge and help me understand the issue, my choices, the solutions. Time and time again (due to the lemon Napolean sold me and took zero ownership for doing.)

Bella was the person I corresponded with and she was a jewel. Great experience and highly recommend this company.

First of all, are buying experience with the BBQ guys and a new grill 4 1/2 years ago (December 2021) was great! We had absolutely no issues or complaints on the purchasing and delivery of the grill, the condition, etc. Fast forward four years + later, my husband contacted them to get some replacement parts. Unfortunately, they were unavailable,however, they honored their warranty 100% . The response time was immediate, as in the same day!!!! They offered a full refund or a replacement of the same product. We opted for replacement because my husband really, really loves the grill. They shipped us a new one the very next day and we received it one day later!!!!! The customer assistance was smooth, friendly, and very prompt. We will gladly buy another from them when the time arrives, but meanwhile, will spread the word to friends and neighbors. This company deserves an A++++ for product, warranty, and customer service!!!!

Excellent customer service, quality products and shipped same day. They seem to really care about customers by providing a number where you can talk with a knowledgeable, helpful representative. They went above and beyond!

Memorial Day pricing was too good to pass, including shipping. All correspondence was prompt and to the point. Shipping was also prompt and via freight with no additional charge. Item ordered met or exceeded all expectations.

Item was received on time and item Was exactly as described

Bbq guys customer service agents are helpful and do not try to force a sale on you. So glad I decided to go with BBQ guys on my grill purchase

Great customer service, and willingness to do more. The ordering and checkout is easy and the product selection is also really great. I rate BBQ Guys a 10!